Branch Manager

Job Details

Location:

South Branch, South Office - Oklahoma City, OK 73119

Position:
Branch Manager

The Branch Manager is responsible for leading all aspects of branch performance, including team development, customer experience, operational excellence, and business growth. This role serves as both a leader and active contributor, ensuring the branch operates efficiently while building strong relationships within the community.

This position plays a key role in fulfilling the bank’s purpose of building meaningful relationships as we invest in our communities by delivering exceptional service, fostering trust, and supporting local growth.

• Courage – ”We stand with Courage to overcome challenges by aligning our actions with our values.”
• Compassion – ”We embody Compassion through empathy and acts of kindness.”
• Wisdom – ”We offer our collective Wisdom in service of others.”

• Leadership & Team Development
  • Supervise, coach, and develop branch staff, including tellers and personal bankers
  • Set clear expectations, performance goals, and accountability standards
  • Conduct performance reviews and provide ongoing feedback and coaching
  • Foster a positive, inclusive, and service-driven team culture
  • Address performance concerns in a timely and professional manner
• Customer Experience & Relationship Management
  • Ensure a high level of customer service and relationship-based banking
  • Resolve escalated customer concerns with professionalism and care
  • Build and maintain meaningful relationships with customers and community members
  • Promote a customer-first culture aligned with the bank’s purpose
• Business Development & Community Engagement
  • Actively participate in business development activities, including calls, networking, and community events
  • Partner with lenders, treasury, and other departments to grow deposits and lending relationships
  • Identify opportunities to expand the branch’s customer base and community presence
• Operations Management
  • Oversee daily branch operations, including opening/closing, cash handling, and transaction processing
  • Ensure accuracy, efficiency, and adherence to internal procedures
  • Assist with teller functions as needed, including overrides and balancing
  • Review teller activity, vault balances, and operational reports
• Compliance & Risk Management
  • Ensure adherence to all banking regulations and internal policies (including CRA, AML/CFT, and audit requirements)
  • Monitor for fraud, suspicious activity and operational risk
  • Maintain audit readiness and support internal and external reviews
  • Ensure proper documentation and internal controls are consistently followed
• Financial & Administrative Oversight
  • Manage branch budget, expenses, supplies, and purchasing
  • Review and approve employee timecards and expense reports
  • Monitor reports (e.g., NSF activity) and communicate relevant information to leadership
  • Ensure timely and accurate completion of required reporting
• Communication & Collaboration
  • Maintain effective communication with operations and leadership
  • Participate in management meetings and provide updates on branch performance
  • Collaborate with internal partners to support overall bank strategic initiatives

• Strong leadership, coaching, and team development skills
• Excellent verbal and written communication
• Sound judgment and decision-making ability
• Ability to adapt to change and guide others through change
• Strong organizational and problem-solving skills
• Proficiency in Microsoft Office and banking systems
• Bilingual skills are a plus

• Bachelor’s degree or equivalent work experience required
• Minimum of 5 years of experience in a financial institution
• Prior management or supervisory experience preferred

• Deliver high-quality work within established deadlines
• Maintain professionalism and respect in all interactions
• Work effectively both independently and as part of a team
• Demonstrate reliability, accountability, and consistent attendance

• This job description is not a contract of employment. Duties and responsibilities may change at any time based on business needs or reasonable accommodation.
• Employment is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable law.