Field Service Lead — Oklahoma , OK

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Job Description:

Field Service Lead — Oklahoma City, OK 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

• Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies.
• In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.
• Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocols.
• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment.
• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance.
• Overseeing of local business operations to include metrics and required use of couriers.
• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment.
• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation.
• Loading & unloading medical devices and supplies.
• Processing documentation for delivery and retrieval of products.
• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.
• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.

• High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Five (5) years of customer facing experience in a private, public, government, or military environment
• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment
• Current, valid Driver’s License

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties
• Maintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)
• Experience navigating customer escalations with a solution-based approach
• Experience with prioritizing customer urgent activities and resolving issues onsite
• Ability to lead, mentor and motivate direct reports of all experience levels
• Desire to be part of a team and have self-initiative to work independently
• Excellent follow up/follow through

Work location:

Onsite Oklahoma City, OK

Travel:
May include up to 5% domestic travel

Relocation:
Relocation…