TFCustomer Support Engineering; CSE – Depot; Onsite

Customer Support Engineer (CSE) – TF33 Engine Program

Location: Tinker AFB, Tinker, OK
Travel: 20–30%

• Act as the primary technical interface between Pratt & Whitney and all TF33 customers.
• Provide complete, timely responses to customer and FSR technical questions and track them in the appropriate systems.
• Research technical issues, correct source data to resolve system‑level problems, and coordinate with program management and customers to implement solutions that improve engine safety and readiness.
• Support and coordinate with company teams deployed to customer sites for special inspections, data collection, and design evaluation.
• Prepare and present Maintenance Awareness Briefings (MAB) to the USAF and foreign military services (FMS).
• Drive integration across multiple teams, including the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Provide rapid responses to significant field events and address issues impacting aircraft and engine mission capability.
• Communicate daily with Field Service Engineers to troubleshoot engine and software issues, supporting operational units, flight test locations, and aircraft depots.
• Provide support on other legacy engine programs in limited use.

• Bachelor’s degree with 5+ years of relevant experience; OR an advanced degree with 3+ years of relevant experience.
• Demonstrated experience driving integration across teams such as the USAF, P&W Program Office, Contracts, Military Engines Finance, and various P&W Engineering organizations.
• Ability to obtain and maintain a DoD Secret Clearance. Must be a U.S. Citizen.

• Proficiency in Microsoft Office applications (Excel, PowerPoint, Project, Word).
• Familiarity with CORE tools and global trade requirements.
• Experience with engine systems operation.
• Strong organizational skills to handle urgent field requests.
• Experience in U.S. Military aircraft or engine maintenance is a plus.
• Ability to develop and present material to cross‑functional teams and upper‑level management.
• Excellent interpersonal and communication skills (written and verbal) and proficiency in technical writing.
• Willingness to provide occasional weekend and off‑hour support.

Salary range: 86,800 USD – 165,200 USD.

Eligible employees receive benefits that may include medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits depend on the business unit and collective‑bargaining agreements.

RTX anticipates the application window closing approximately 40 days after the posting date, but the window may be adjusted based on business needs.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act.