Youth Care Coordinator

Position Summary:

Sisu offers emergency shelter, drop-in services, case management support, and housing options to youth and young adults ages 15-24 experiencing homelessness. The Youth Care Coordinator is responsible for supervising youth in the program and maintaining a safe, clean, respectful, hospitable, and professional shelter environment. The Youth Care Coordinator will have varied tasks including supervision of clients in the shelter and drop-in setting, engaging with volunteers, and performing housekeeping, laundry and food service.

The Youth Care Coordinator is a nonexempt employee reporting to the Program Manager.

Essential Functions:

• Provide direct supervision of clients and continuously monitor the shelter and drop-in environment to ensure safety and security
• Engage clients in activities, skill-building, games, curriculum, or conversation to further program goals and positive youth development
• Assist clients in planning, attaining necessities, engaging with providers, maintaining routines, meeting deadlines, and completing scheduled activities
• Answer program calls, texts, and emails promptly, document important information, and communicate clearly and consistently with staff, clients, and service providers
• Document daily services in Info Flo and HMIS, maintain accurate client files, and update shift notes
• Perform light housekeeping and execute cleaning tasks. Oversee client chores and assist with cleaning dorms, offices, storage, and resetting for the next day
• Collect, document, and sort donations

Additional Responsibilities:

• Maintain consistency in delivery of service and adherence to program policies
• Collaborate with case managers to further program and client goals
• Lead, assist, and engage with volunteers as needed
• Conduct intakes and assessments for clients as directed
• Provide a positive customer service experience to clients, volunteers, service partners, staff members, neighbors, and donors
• Represent Sisu with professionalism and commitment to enhancing the organization's community profile
• Promote community education projects to help increase awareness of Sisu and homeless youth missions
• Read and respond to company-wide updates and direct messages delivered via email, Slack or other company communication channels throughout shift
• Use trauma-informed care techniques to create a safe environment for the youth
• Perform other duties as assigned

Education/

Experience:

• High School Diploma or equivalent
• Experience with youth, mental health, social services or program administration a plus

Knowledge/Skills/Abilities:

• Must be highly organized, flexible, able to work independently, and willing to assist in conflict resolution
• Strong interpersonal skills, including customer service, patience, empathy and compassion
• Effective communication skills, including active listening, writing, speaking and reading comprehension
• Work within deadlines and scheduled timelines
• Basic computer skills, with proficiency in Google Workspace and other computer applications
• Ability to operate in a trauma-informed manner with young people who may be experiencing mental health issues or substance use disorders
• Ability to pass background check consistent with organizational and state requirements

Physical Requirements:

• Staff is required to remain awake for the duration of their shifts
• Must be able to bend, stoop, and lift items over 25 pounds
• Ability to sit or stand for long periods of time
• Ability to use telephone, PC, copy machine, printer, and other office equipment
• Ability to use washer, dryer, and other household equipment - ie. Mop, broom, etc.
• Near vision sufficient to read written communications, computer printouts, etc.
• Adequate hearing to communicate effectively in person and by phone

• Reliable transportation required

Examples of tasks on shift:

• Client engagement:
  Proactive and preventative de-escalation techniques are used to maintain a welcoming environment. Engaging with clients in conversation and inviting them to participate in tasks or activities is a priority.
• Daily cleaning:
  Bedding and donations are washed and put away. All hard surfaces wiped down, trash taken out, clutter cleared, supplies organized, vacuuming, cleaning bathrooms,…