Youth Care Coordinator

Position Summary

Sisu offers emergency shelter, drop‑in services, case management support, and housing options to youth and young adults ages 15-24 experiencing homelessness. The Youth Care Coordinator is responsible for supervising youth in the program and maintaining a safe, clean, respectful, hospitable, and professional shelter environment. The Youth Care Coordinator will have varied tasks including supervision of clients in the shelter and drop‑in setting, engaging with volunteers, and performing housekeeping, laundry and food service.

The Youth Care Coordinator is a nonexempt employee reporting to the Program Manager.

• Provide direct supervision of clients and continuously monitor the shelter and drop‑in environment to ensure safety and security
• Engage clients in activities, skill‑building, games, curriculum, or conversation to further program goals and positive youth development
• Assist clients in planning, attaining necessities, engaging with providers, maintaining routines, meeting deadlines, and completing scheduled activities
• Answer program calls, texts, and emails promptly, document important information, and communicate clearly and consistently with staff, clients, and service providers
• Document daily services in Info Flo and HMIS, maintain accurate client files, and update shift notes
• Perform light housekeeping and execute cleaning tasks. Oversee client chores and assist with cleaning dorms, offices, storage, and resetting for the next day
• Collect, document, and sort donations

• Maintain consistency in delivery of service and adherence to program policies
• Collaborate with case managers to further program and client goals
• Lead, assist, and engage with volunteers as needed
• Conduct intakes and assessments for clients as directed
• Provide a positive customer service experience to clients, volunteers, service partners, staff members, neighbors, and donors
• Represent Sisu with professionalism and commitment to enhancing the organization’s community profile
• Promote community education projects to help increase awareness of Sisu and homeless youth missions
• Read and respond to company‑wide updates and direct messages delivered via email, Slack or other company communication channels throughout shift
• Use trauma‑informed care techniques to create a safe environment for the youth
• Perform other duties as assigned

• High School Diploma or equivalent
• Experience with youth, mental health, social services or program administration a plus

• Must be highly organized, flexible, able to work independently, and willing to assist in conflict resolution
• Strong interpersonal skills, including customer service, patience, empathy and compassion
• Effective communication skills, including active listening, writing, speaking and reading comprehension
• Work within deadlines and scheduled timelines
• Basic computer skills, with proficiency in Google Workspace and other computer applications
• Ability to operate in a trauma‑informed manner with young people who may be experiencing mental health issues or substance use disorders
• Ability to pass background check consistent with organizational and state requirements

• Staff is required to remain awake for the duration of their shifts
• Must be able to bend, stoop, and lift items over 25 pounds
• Ability to sit or stand for long periods of time
• Ability to use telephone, PC, copy machine, printer, and other office equipment
• Ability to use washer, dryer, and other household equipment - ie. Mop, broom, etc.
• Near vision sufficient to read written communications, computer printouts, etc.
• Adequate hearing to communicate effectively in person and by phone

• Reliable transportation required

• Client engagement:
  Proactive and preventative de‑escalation techniques are used to maintain a welcoming environment. Engaging with clients in conversation and inviting them to participate in tasks or activities is a priority.
• Daily cleaning:
  Bedding and donations are washed and put away. All hard surfaces wiped down, trash taken out, clutter cleared, supplies organized,…