Quality Assurance & Training Specialist

Job Posting Title Quality Assurance & Training Specialist Agency
455 OK MEDICAL MARIJUANA AUTHORITY Supervisory Organization
455 OK Medical Marijuana Authority Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time Full time

Job Type Regular Compensation Up  to $65,000 based on education and experience

Job Description The Oklahoma Medical Marijuana Authority (OMMA) is seeking a full-time Quality Assurance & Training Specialist . This is a state position governed by the Civil Service Rules, in state government located in Oklahoma City, OK. OMMA offers a comprehensive benefits packet, including a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

The annual salary for this position is up to $65,000 based on education and experience.

Every position at OMMA brings an opportunity to build out new policies and procedures using innovative and creative problem-solving. With any opportunity, challenges rear their heads. Candidates must be willing to apply critical thinking and problem-solving skills to tackle challenges in order to succeed  are an agency that will not settle for status quo or complacency. Candidates must be willing to work hard to help OMMA be the best at what we are entrusted to do.

If this sounds like a challenge you are willing to take on, we look forward to reviewing your application!

Basic Purpose This position will work within the Science Department and is responsible for conducting quality assurance reviews on patient license applications to ensure accuracy, consistency, and compliance with applicable state laws and agency administrative rules. This position identifies quality issues and trends, documents findings, recommends corrective actions and process improvements, and assists with the development and implementation of quality assurance procedures.

The position is also responsible for developing and delivering training to Patient License Processors based on identified training needs and quality assurance findings.

Typical Functions Works with department leadership to identify and assess training needs, develops instructional training programs and curriculum, creates assessment and evaluation tools, and develops materials, job aids, Standard Operations Procedures (SOP) and other resources for Patient License Processors.

Develops and delivers training for new Patient License Processors and provides refresher and remedial training as needed.

Assists with the development, implementation, and continuous improvement of the department’s quality assurance program.

Conducts quality assurance reviews of patient license applications to assess accuracy, consistency, completeness, and compliance with applicable state laws, administrative rules, policies, and procedures.

Identifies, documents, and evaluates deficiencies and trends identified through quality assurance reviews and recommends appropriate corrective actions.

Develops and delivers training to address deficiencies or recurring issues identified through quality assurance reviews.

Develops and maintains accurate and organized records of quality assurance reviews, findings, corrective actions, and related documentation in accordance with agency requirements.

Investigates quality issues and recommends changes to internal processes, procedures, training, or systems to prevent recurrence and improve overall program quality.

Analyzes quality assurance findings and communicates program performance, trends, risks, and compliance concerns to department leadership.

Exercises discretion and maintains confidentiality when reviewing applications, handling sensitive information, and reporting quality assurance findings.

Participates in regularly scheduled team meetings to discuss quality assurance findings and make recommendations to improvements to training, policies, procedures, and processes.

Other duties as assigned.

Knowledge, Skills, Abilities and Competencies…