Customer Experience QA & Data Insights Analyst
Listed on 2026-10-02
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Quality Assurance - QA/QC
Data Analyst, IT QA Tester / Automation
Colibri Group is seeking a Customer Service Quality Professional to drive data-informed quality strategies across voice, chat, and email channels. You will focus on evaluation, trend analysis, and continuous improvement to identify skill gaps, inform coaching, and influence operational decisions.
You will collaborate with QA teams and customer service leadership to develop standards, implement coaching methods, and maintain SOPs that evolve with business needs and customer expectations.
We invite applications for the Customer Experience QA & Data Insights Analyst position located in United States.
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This posting is for the Customer Experience QA & Data Insights Analyst role at Colibri Group, based in United States.
We are looking to fill the Customer Experience QA & Data Insights Analyst position at Colibri Group in United States.
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