Wireless Retail Sales Specialist - Oklahoma , OK

Overview

Job Description - Wireless Retail Sales Specialist - Oklahoma City, OK (260056)

Wireless Retail Sales Specialist - Oklahoma City, OK (260056)

At Consumer Cellular, we are redefining Retail! Consumer Cellular is committed to going above and beyond to ensure that customers have everything they need and nothing they don’t. This commitment is anchored in our desire to have a relationship with customers that feels more like a partnership. You know what, it is more like a friendship – can we call you our friend?

A friendship requires connecting and being available when something goes wrong or when you need someone to lend a helping hand. We are proud to have a Consumer Cellular Retail Store in your community. This is a place where you can stop by and check out the latest wireless products and services, or visit with your friends at Consumer Cellular.

• Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the store is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work each day in such a way that it reflects our core value of Happy Employees make Happy Customers.
• Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, a solution finder, and a conversation initiator.
• Product and Services Enthusiast – You will receive training on our products and services, preparing you to translate technology into real-world conversations. You will also attend meetings, training sessions, and work with the team to ensure you have all the necessary knowledge to provide the best care for your guests.
• Account Management – You are responsible for setting and being available for guest appointments. You will be an investigator and problem solver when reviewing guest accounts and determining the best plans and offers for each guest. You are responsible for documenting customers’ accounts with relevant notes and details.

• Education and Skills:
  • High school diploma, or equivalent experience is required.
  • Positive attitude and ability to make the customer feel like the priority.
  • At least 6 months of customer service experience in a retail setting. Bonus points if you have worked in wireless industry.
  • Experience for operating a POS system and ensuring accurate transactions.
  • Proficient with MS Office suite of products (Word, Excel and PowerPoint).
• Schedule and Attendance:
  • Flexibility, including weekends.
  • Retail Store is open six to seven days a week. Hours will vary between 9:00 am to 6:00 pm most days.
• Physical Requirements:
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items. This includes standing for 6-8 hours.
  • Requires the ability to move around the store, assist customers, and maneuver merchandise when necessary.
  • Regular store cleaning including cleaning display cases, and shelves and making the store clean and safe for guest.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $36,750
• Maximum Salary: $46,200

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc.

offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6%…