Retail Sales Associate

Overview

Full-Time Retail Sales Associate for pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The position greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. Associates work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more.

The successful candidate earns hourly wages plus commission based on productivity. Pay may vary by location, qualifications, and experience.

Pay range: $12.00 to $15.00 per hour
. A commission structure pays you for every transaction you process and offers potential earnings above the hourly base rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on day two of employment. Access to withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• Ability to earn unlimited commission above the hourly base rate.
• Vacation: one week after six months of active, full-time service; additional week after one year; two weeks on each anniversary thereafter; 120 hours after five years.
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts from day one of active employment.
• Tuition reimbursement up to $2,000 per year for full-time employees who meet minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to First Cash Pet Insurance.

Position Summary:

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker/Retail Sales Associate's actual pay will be based on various factors, such as work location, qualifications, and experience.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, walking, bending, etc.).
• Ability to work with firearms and to become firearms certified.
• May be asked to assist customers on exterior areas or retrieve products stored in exterior storage buildings.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment; basic math calculations.
• Cash handling experience is preferred.
• Flexibility to work in multiple locations as business needs dictate; flexible retail schedule including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of personal performance. Applicants are provided with more details during the interview.

Note:

The information in this description is not an all-inclusive list of duties and responsibilities. Management may assign/reassign…