Impact Manager, Customer Success

RQI Partners is a mission‑driven joint partnership between the American Heart Association and Laerdal Medical, transforming how resuscitation training is delivered so more people receive lifesaving care.

Founded in 2018, we’re growing fast and looking for people passionate about making an impact.

Please note we are only accepting applications in Oklahoma City, Oklahoma and San Antonio, Texas.

• Order Value – Achieve the targets for new order value.
• Customer Account Management – Manage allocated accounts in a customer‑centric manner.
• Best Practices – Share customer best practices in RQI program adoption between customers.
• Consultative Methodology – Use a consultative approach to achieve financial goals.
• Implementation – Drive RQI Portfolio adoption through to successful implementation to advance the lifesaving mission.
• Relationships – Build long‑term meaningful relationships with designated customers, positioning RQIP as a trusted embedded element of the hospital system.
• Customer Health – Ensure the overall health of customers.
• RQI Portfolio – Represent the complete RQI Portfolio with high competence in designated accounts.
• Renewals & Expansions – Ensure that targets for expansions/renewals are met and retain learners/subscriptions.

• Program & Mission – Act as ambassador for the RQIP mission of saving more lives and engage customer leadership.
• Program Competence – Master the features, functionality, and value proposition of the RQI Portfolio.
• Customer Success – Ensure customers maximize opportunities to help save lives using RQPIP portfolio.
• Customer Champions – Build a network of champion customers for peer‑to‑peer referral resources.
• Implementations – Undertake successful implementations at customer sites and with super users.
• ABM Engagement – Conduct research and align with marketing peers on deployment of strategic initiatives.
• Program Adoption & Renewals – Ensure customers adopt and renew the RQI Portfolio in designated accounts.
• Sales Goals – Achieve subscriber, subscription, and account revenue goals.
• Sales Management – Demonstrate effective sales management skills for leadership in assigned accounts.
• Strategic Relationships – Build trust with senior management of hospitals and program administration contacts.
• Program Introductions – Support the introduction of new programs and features to the portfolio.
• Return on Investment – Assist accounts in understanding and reporting value and cost savings.
• Analytical Tools – Ensure customers use available analytical tools to drive impact and show evidence to senior management.

• Bachelor’s Degree in Business, Life Sciences, or related field. Combination of education/experience will also be considered.
• Minimum of 5 years in field‑based sales, account management, or relationship management with consistent achievement of business goals.
• Experience delivering education/training in a clinical environment is a plus.
• Travel as needed to manage customer accounts and meet customers; 3–4 in‑person meetings per week, with overnight travel possible.
• Ability to lift and carry 70 pounds on a regular basis.
• Valid Driver’s License.

The estimated annual base salary for this position is $100,000–$105,000.

• Generous PTO & Holidays
• Remote Work Environment (some positions require travel)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Accounts with employer contribution
• 401(k) with Employer Match & Profit Sharing
• Employee Assistance Program
• Tuition Reimbursement
• Professional Development Opportunities
• Student Loan Repayment Assistance
• Eligibility for Annual Bonus
• Wellness Reimbursement Program
• Pet Insurance

To help save more lives from cardiac arrest. We are committed to ensuring healthcare professionals and lay rescuers are competent and confident in their resuscitation skills.