Client Relationship Manager

The Catering Client Relationship Manager is responsible for building, maintaining, and growing relationships with existing and prospective catering clients. This position is focused on generating new business, increasing repeat sales, and delivering exceptional customer service while working closely with the catering operations team to ensure flawless execution.

This is a full‑time salaried position with performance-based bonus opportunities.

• Full‑Time
• Monday–Friday
• 9:00 AM – 5:00 PM
• Expected to answer only minimal phone calls emails outside normal business hours when necessary to ensure excellent customer service or support active events.
• Weekends flexible with client needs or special events

• Develop new catering business through cold calling, networking, referrals, and community outreach.
• Build long‑term relationships with local businesses, schools, churches, hospitals, event venues, and organizations.
• Schedule client visits and presentations.
• Identify opportunities for recurring catering accounts.
• Ask every satisfied client for referrals.
• Maintain an active pipeline of prospective customers.
• Follow up on catering inquiries via phone, email, and online leads in a timely and professional manner
• Guide clients through menu selection, event planning, and service options
• Prepare and send catering proposals, contracts, and invoices
• Collect deposits and ensure timely payment processing
• Take and confirm catering orders, including menus, quantities, timing, delivery/service needs, and pricing
• Accurately input orders and client details into the catering/order management system
• Ensure all orders meet company standards, lead times, and operational requirements
• Identify opportunities for upselling, add‑ons, and enhancements

• Serve as the primary point of contact for assigned and repeat catering clients
• Build and maintain strong, long‑term relationships to drive repeat business
• Proactively follow up on inquiries, quotes, past events, and warm leads
• Maintain an active pipeline of current and returning clients
• Follow up post‑event to gather feedback, strengthen relationships, and secure future bookings
• Conduct periodic client check‑ins.
• Resolve customer concerns professionally and quickly.
• Ensure every client receives exceptional service from inquiry through event completion.
• Generate repeat business through relationship building.
• Support tastings, menu consultations, and client meetings as needed

• Convert inbound leads into confirmed catering orders
• Increase average order value through upselling
• Proactively follow up with past clients, referrals, and warm leads to drive repeat and incremental business
• Contribute to team‑based sales goals and revenue targets
• Collaborate with team members to support account growth opportunities

• Attend networking events, chamber meetings, and community functions
• Represent the company professionally in the community
• Assist with promotional campaigns and seasonal catering initiatives
• Collaborate with the marketing team on lead generation opportunities

• Coordinate event logistics including delivery schedules, staffing needs, and execution timelines
• Communicate order details clearly with culinary, operations, and delivery teams
• Ensure all event details are accurate and aligned across departments
• Respond to last‑minute changes or challenges with urgency and professionalism
• Support event execution as needed to ensure client satisfaction and brand standards

• Maintain accurate records of client interactions, sales activity, and order details
• Respond to client inquiries promptly
• Prepare catering proposals and estimates
• Utilize CRM or ordering systems to track pipeline and client communication
• Participate in weekly sales meetings, pipeline reviews, and reporting
• Collaborate cross‑functionally to ensure smooth event execution
• Assist with account receivables when necessary.
• Support forecasting and sales initiatives

• Meet or exceed periodic sales targets
• Generate new business opportunities…