Used Vehicle Sales Mananger

Overview

Bob Howard Hyundai is seeking a driven, results-oriented Used Car Sales Manager to lead our new vehicle sales department and deliver a premium customer experience consistent with the Hyundai brand. This role is responsible for developing and executing sales strategies, coaching a high-performing team, and ensuring operational excellence across all new car sales activities.

The ideal candidate is a strong leader with a passion for building a collaboative & succseful team, a commitment to customer satisfaction, and a proven track record of exceeding sales targets

• Sales Leadership & Performance
  • Lead, motivate, and manage the new car sales team to consistently meet or exceed sales goals and profitability targets
  • Monitor daily, weekly, and monthly sales performance and take proactive action to drive results
  • Develop and implement effective sales strategies aligned with dealership and manufacturer objectives
• Team Development & Coaching
  • Recruit, train, and mentor sales consultants to build a high-performing team
  • Conduct regular one-on-one coaching sessions and performance reviews
  • Foster a culture of accountability, professionalism, and continuous improvement
• Customer Experience
  • Ensure an exceptional, luxury-level customer experience that reflects BMW brand standards
  • Assist in closing deals and resolving complex customer situations
  • Monitor customer satisfaction scores and implement improvements as needed
• Inventory & Merchandising
  • Manage new vehicle inventory levels, aging, and model mix in partnership with dealership leadership
  • Ensure proper merchandising, pricing strategy, and vehicle presentation
  • Collaborate on ordering and allocation to optimize sales opportunities
• Process & Compliance
  • Maintain compliance with dealership policies, manufacturer standards, and legal requirements
  • Oversee adherence to sales processes, CRM usage, and documentation accuracy
  • Partner with Finance & Insurance (F&I) to maximize profitability and customer satisfaction
• Collaboration & Reporting
  • Work closely with the General Manager and other department leaders to achieve overall dealership goals
  • Prepare and analyze sales reports, forecasts, and key performance metrics

Support marketing initiatives, promotions, and community engagement efforts

• Proven experience as a Sales Manager in the automotive industry (luxury brand experience preferred)
• Strong leadership skills with a track record of building and managing successful sales teams
• Demonstrated ability to meet or exceed sales goals and drive profitability
• Excellent communication, negotiation, and customer service skills
• Deep understanding of automotive sales processes, CRM systems, and dealership operations
• High level of professionalism with a customer-first mindset
• Ability to analyze data and make strategic decisions
• Valid driver’s license and a clean driving record

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.