Customer Success Manager

Customer Success Analyst

As a Customer Success Analyst at Global Payments, you’ll play a key role in helping businesses get the most from our solutions while driving meaningful outcomes for both our clients and our business.

You will own the success of a portfolio of Global Payments Point of Sale (POS) relationships, driving retention, strengthening client partnerships, and creating opportunities for growth.

• Drive portfolio retention by building trusted client relationships that strengthen loyalty, reduce attrition and create long‑term business value.
• Influence client outcomes through consultative conversations that uncover needs, address challenges and align solutions with business goals.
• Create growth opportunities by identifying relevant products and services that enhance the client experience and expand account value.
• Lead retention strategies for at‑risk accounts, partnering across teams to protect revenue and strengthen client relationships.
• Use competitive insights, pricing analysis and industry knowledge to deliver solutions that maximize value for clients and Global Payments.
• Build confidence through proactive outreach, creating strong relationships with newly assigned clients and establishing a foundation for long‑term success.
• Turn client feedback and attrition trends into actionable insights that influence decisions, improve retention performance and drive continuous improvement.
• Maintain accurate portfolio visibility through disciplined account management, enabling informed decisions and stronger business outcomes.

• Experience managing client relationships, customer success, account retention or portfolio management responsibilities.
• A track record of influencing client decisions and delivering measurable retention, growth or customer satisfaction results.
• Strong analytical and problem‑solving skills, with the ability to interpret data, identify trends and recommend effective solutions.
• Confidence communicating with a variety of stakeholders and leading value‑based conversations that build trust and credibility.
• The ability to manage multiple priorities while maintaining a high level of organization, accuracy and accountability.
• A growth mindset and commitment to continuous learning, coaching and professional development.
• Experience using customer‑relationship‑management (CRM) platforms, preferably Salesforce, to manage client insights and business opportunities.

• A competitive salary and benefits package that recognizes your contribution.
• Opportunities to grow your skills and build your career within a global business.
• Access to learning, development and on‑the‑job experiences that expand your expertise.
• A supportive, inclusive team environment where your ideas and input matter.
• Time to give back through community and charity initiatives.
• A global employee assistance programme to support your wellbeing.
• Recognition through a global platform that celebrates your achievements.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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