Fire Service Renewals Representative

Field Service Renewals Representative 4

Johnson Controls is a global leader in smart, healthy, and sustainable buildings, with a mission to reimagine the performance of buildings to serve people, places, and the planet. Join a team that values collaboration, development, and meaningful work that helps customers get more from the services they rely on.

In this role, you will help protect and grow service agreement revenue by building strong customer relationships, improving renewal retention, and delivering a high-quality experience across your assigned territory.

Competitive salary

Paid vacation/holidays/sicktime- 15 days of vacation first year

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

The Field Service Renewals Representative 4 is responsible for maintaining and growing sales within a defined customer base and geographical territory. You will develop a customer-focused strategy that supports retention of preventative maintenance contracts, higher revenue per customer, and stronger customer satisfaction.

• Maintain and grow sales within an assigned customer base and territory.
• Develop and execute strategies that improve retention of preventative maintenance contracts, revenue per customer, and customer satisfaction.
• Manage retention activities within an assigned service agreement customer base of approximately $3M-$3.5M.
• Serve as the primary point of contact for the assigned customer base and build lasting relationships with customers.
• Develop strong account knowledge, including key decision makers, equipment, service contract details, and account history.
• Partner with district operations to support and improve service delivery.
• Identify customer needs and translate them into effective sales strategies.
• Report progress and performance metrics to operations and corporate teams on a weekly and monthly basis.

• Work within Johnson Controls policies, procedures, products, programs, and services to ensure a consistent customer experience.
• Own outcomes with accountability, safety, and integrity by following through on commitments and managing your territory with discipline.
• Stay close to the customer and the work by developing a detailed understanding of each account and using that knowledge to remove obstacles quickly.
• Improve every day by using candid feedback, reviewing results, and refining your approach based on weekly and monthly performance metrics.
• Win as one team by collaborating with district operations and corporate partners to strengthen service delivery and customer satisfaction.
• Use Microsoft Office, Salesforce, Ace, and Report to Web to manage account information, track activity, and support accurate reporting.

Required

• High School Diploma.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

• BA, BS, or a similar degree.
• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• A high degree of self-discipline and a success-driven mindset.
• An independent, creative approach to selling intangible services.

HIRING SALARY RANGE: $54,000 - $82,800 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role.

However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.