Account Director, Sr

As the Sr. Account Director,you will act as the go-to resource for clients. The Sr. Account Director, is a trusted strategic advisor that understands a clients’ pain points, financials, project scopes, brand, and strategic growth needs to grow the lifetime value of client accounts. This role requires a go-getter attitude, high-level of awareness and business development, time management, the ability to take charge to deliver results for the client, while maintaining internal team rapport and cross channel communication skills.

• Partner closely with client contacts to engage in new opportunities, continue identifying areas to propose new solutions , and improve current solutions, while driving positive change for their brand
• Create innovative digital presentations that focus on client’s business goals across the entire customer journey
• Proactively communicate with clients about account related activities, provide exceptional client service, day-to-day support , and strategic support on projects, services, and all client facing initiatives
• Lead client conversations with confidence pertaining to upsells and renewal opportunities
• Manage upsells and renewals proposal process, presentations, and contract closure
• Partner with internal teams and departments to deliver integrated digital communication solutions from beginning through completion
• Develop strong relationships with external and internal team members
• Prepare account service-related documents such as agendas, reports, proposals, PowerPoint presentations, contract scopes, pricing, and other client communications, and correspondence
• Participate and document discussions during client meetings
• Follow up on action items from internal and client meetings
• Understand our products and services as well as client strategies and business goals to ensure accurate project deliverables
• Continuously grow your digital knowledge through personal development
• Understand client billing and report monthly to finance department

• Conduct weekly one-on-one with the CEO, COO, CFO, Chief Client Officer, and assigned team members
• Conduct weekly department meetings
• Maintain current and future organization chart
• Hold a minimum of one webinar a year
• Hold innovation Friday every 6 months
• Partner with Biz Dev to update service offerings, contracts, and sales deck twice a year
• Present services to sales two times a year
• Assist sales on new business pitches when needed
• Convey all costs to the CEO, COO, and CFO and maintain a sheet that tracks all department expenses (if applicable)
• Hold employee performance reviews in accordance with the company schedule
• Attend leadership training and follow company leadership guidelines
• Create goals and growth paths for staff
• Hold one cross-department meeting every 6 months
• Build relationships and generate leads from key industry partners when possible
• Create one thought leadership survey a year with the help of the Ignite marketing team
• Monitor key accounts and attend calls to save any canceling accounts
• Partner with Talent Acquisition to create and maintain job descriptions and salary ranges for all positions within your department

• 10+ years of experience as an Account Manager, supporting high-value clients, within a digital agency or marketing firm
• Comprehensive knowledge of digital marketing across Paid Media, Earned media, Email, CRO, Web/Creative, or other channels
• Previous experience successfully growing existing client accounts year over year
• Strong business acumen and business development background
• Passion for client services with a passion for wowing clients
• Ability to manage several high-complexity projects
• Excellent written and verbal communication skills to foster optimal team and client relationships
• Excellent organizational and time management skills with strong attention to detail
• Proven ability to discover, promote, and sell solutions and services that would support client needs
• A professional demeanor within and outside of the agency business
• Strong knowledge of Microsoft Office Suite – including Outlook, SharePoint, Teams, Excel, and Power Point
• Ability to create detailed and engaging…