Customer Service Representative

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Regular Full Time Oklahoma City, OK, US

4 days ago Requisition

For the past 80+ years, M&Dhas led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.

Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, Borg Warner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods. M&D also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.

Our strong remanufacturing roots combined with our 41+ branch locations, a nationwide outside sales team, and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than M&D.
WE FUEL UPTIME
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The Parts Sales &
Customer Service Representative plays a key role in delivering an exceptional customer experience while supporting sales growth and the overall operation of the branch. This role serves as the primary point of contact for customers visiting the branch and handles customer calls and inquiries routed to the branch that require local, product, technical, or account-specific support.

This position combines customer service, sales, and branch operational responsibilities. The Parts Sales & Customer Service Representative is expected to understand customer needs, recommend appropriate products and solutions, identify and convert sales opportunities, and work closely with the Outside Sales team to grow existing accounts and develop new business.

In addition to customer-facing responsibilities, this role manages cores and warranty returns received at the branch and assists with warehouse and other branch operational duties as needed. Success in this role requires a customer-first mindset, strong product knowledge, attention to detail, teamwork, and a willingness to take ownership of customer needs from initial contact through resolution.

• Provide an excellent customer experience by delivering prompt, knowledgeable, professional, and solutions-oriented service during every customer interaction.
• Greet and assist walk-in and counter customers, identify their needs, and recommend appropriate products, services, and solutions.
• Handle customer calls and inquiries routed to the branch that require local branch assistance, product or technical knowledge, account-specific support, or additional customer service.
• Identify and convert sales opportunities through product knowledge, consultative selling, effective follow-up, and an understanding of customer needs.
• Build and maintain strong customer relationships that encourage repeat business, customer loyalty, and increased sales.
• Work closely with the Outside Sales team to support customer accounts, identify opportunities, follow up on customer needs and quotes, and help grow branch revenue and market share.
• Maintain current knowledge of products, applications, pricing, promotions, availability, and alternative solutions to provide customers with accurate and timely information.
• Prepare and process quotes, sales orders, returns, and other customer…