Safety Advocate

Overview

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person. It is with love and compassion we advocate for the overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. And with enough endurance, we witness, firsthand, remarkable stories of transformation.

We believe in the power of unity. Poverty, homelessness, mental illness, and substance use disorder are community issues and deserve a community response of support for those working to create a better life for themselves and their loved ones. We are better, together.

The Safety Advocate is responsible for maintaining a safe and secure environment at City Care facilities, ensuring the safety of staff, clients, and visitors. This role involves monitoring premises, enforcing security protocols, building proactive engagement interactions with guests, and responding to emergencies. The ideal candidate is detail-oriented, proactive, and committed to upholding the mission and values of City Care.

Key Responsibilities:

• Facility Security
• Monitor all entrances, exits, and surrounding areas of City Care facilities to deter unauthorized access and ensure safety.
• Conduct regular patrols of the premises, both inside and outside.
• Ensure doors, windows, and gates are locked or secured after hours. Incident Response
• Respond promptly to emergencies, disturbances, or security breaches, following established protocols.
• Assist staff and clients during evacuations or other emergencies.
• Develop personalized engagement strategies for high-risk guests.
• Document and report incidents to the Chief Operations Officer and appropriate authorities when required.

• Policy Enforcement
• Enforce organizational policies, including access control and visitor management.
• Ensure compliance with fire safety and emergency procedures.
• Conduct bag checks, screenings, or other measures as needed to maintain a secure environment.

• Collaboration & Communication
• Act as a liaison between staff, clients, and external emergency services during security-related incidents.
• Provide guidance to staff on security procedures and ensure they are well-informed about safety protocols.
• Work closely with other departments to address specific security needs or concerns.

• Record Keeping
• Maintain accurate logs of daily activities, incidents, and other security-related documentation.
• Provide regular security updates to the Sr. Director of Facilities.

• High school diploma or equivalent required; additional training in security or law enforcement preferred.
• Previous experience in security, law enforcement, or a related field is a plus.
• Strong observational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to remain calm and act decisively in high-pressure situations.
• Proficiency in using surveillance equipment and basic computer systems.
• Must pass a background check.
• Availability to work flexible hours, including nights, weekends, and holidays as needed. Physically able to stand, walk, and respond to emergencies for extended periods.
• Complete CLEET certification upon employment
• Complete Mental Health First Aid upon employment

• Attributes
• Commitment to the mission of City Care and its values of equity, dignity, and compassion.
• Proactive and vigilant in identifying and addressing potential safety concerns.