Lead Security Officer

Lead Security Officer (1247)# Lead Security Officer (1247)
Operations Authority - Devol, OK 73531## Description SUMMARY  The Lead  Security Officer performs the duties of Security Officer, in addition to acting on behalf of the Security Supervisor in their absence and/or assisting in training new officers. Responsible for safeguarding property assets, ensuring the casino environment is safe and secure for patrons and team members, completing reports, inspecting buildings and equipment while securing all access points.

Prevent losses and damage by reporting irregularities while maintaining the stability and integrity of our Security department. Communicate with internal departments as needed and promote good team member relations by conducting themselves in a professional manner. Provide superior guest service to guests of our casino. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.

The list of essential job functions is illustrative of the minimums ONLY and is not o comprehensive listing of all functions and tasks performed by positions in this class. it does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

OB DEMANDS   Physical   The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job.
While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift, carry, push, pull, or move objects, or boxes, up to 50 pounds.

Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records and files. Job may sit, lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time.
Confer with Human Resources for additional information, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES
1. All Team Members must embrace  and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
2.
Ensure an exceptional level of service and satisfaction is achieved throughout the properties,  exceeding the expectations of external and internal Guests alike in a timely and effective manner.  3.
Provide overall protection from, and elimination of, anything that may tend to  jeopardize the welfare and security of the company assets, properties, Guests, and Team Members.  4.
Stand in as Security Supervisor in their absence.  5.
Assist in training new Security Officers.  6.
Patrol the buildings and grounds and  safeguard the assets of the casino.  7.
Enforce gaming regulations included in the Minimum Internal Control  Standards (MICS).  8.
Prepare clear, concise, and complete written accident and incident reports  as required by policy/procedure/internal controls.  9.
Guard and transport chips, tokens,  currency, coins and drop boxes throughout the casino.  10.
Observe slot/gaming machine drop and perform poker game and table game drop.  11.
Periodically, examine doors, windows, and gates to determine that they are secure.
12.
Demonstrate excellent guest service skills, such as the Kiowa U Program skills  provided, and cooperate with other Team Members in providing guest information, assistance, and service.  13.
Warn violators of rule infractions and apprehend or expels persons engaging  in suspicious or criminal acts. …