Field Service Tech , OKC area

Position Summary

If the idea of speaking to customers and addressing their lottery machine service break‑fix, installation, and preventative maintenance needs appeals to you, we’d love to hear from you. We are hiring field service professionals—no lottery industry experience required. You will spend your days caring for customer needs, resolving equipment and communication concerns, and assisting with new installations and preventive maintenance. You will learn about lottery terminals, IT communications, software, and superior customer service while working independently and with a supportive team.

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long‑lasting customer relationships
• Solve customers’ challenges the first time, owning it

• Understanding and experience with troubleshooting computer software and hardware technologies
• Excellent interpersonal, verbal, and written communication skills, with proven technical and customer satisfaction skills
• Prompt response to customer and management requests and feedback
• Proven self‑starter with motivation and ability
• Great organization and time management skills that allow handling multiple responsibilities efficiently
• Strong judgment and problem‑solving skills to determine the most cost‑effective repair or resolution to minimize customer downtime
• Ability to prepare and analyze reports to identify product failure trends and serviceability issues
• Ability to lift, install, and move large self‑service equipment (occasionally up to 50 pounds)
• Ability to occasionally climb ladders
• High school diploma or equivalency
• Pass background check and clean driving record (no more than three speeding tickets in the last five years)

Working for Scientific Games, LLC and its affiliates (collectively, “SG”) may require employees to obtain gaming or other licenses, undergo background investigations or security checks, or meet regulatory standards. As a condition to hiring and ongoing employment, SG requires all employees to consent to due diligence/background investigations.

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state or local protected class.