Senior Field Service Technician

Job Description

A Field Service Technician performs installation, maintenance, troubleshooting, and emergency repair of UPS, LV & MV power systems at client sites throughout the US. This role requires 70% travel and operates with a high degree of independence. The ideal candidate combines strong UPS & electrical systems experience with excellent customer communication skills and a commitment to safety. You'll serve as the on-site technical expert, building client relationships while keeping critical power equipment running reliably.

Location: Our location preferences are Oklahoma City, North Carolina, Georgia, West Texas region, Southern Oregon, (or fully remote with travel 70-80%)

Accountability:

• Leads jobs and manages field activities
• Perform installation, calibration, preventative maintenance, and emergency repairs on UPS and MV/LV Power distribution equipment
• Troubleshoot and repair breakers, shutdown switches, wiring harnesses, alternators, UPS, battery systems, and control panels, and control wiring
• Conduct root cause analysis on complex electrical failures
• Work with Modular Enclosures and Power Skid systems and perform field surveys
• Serve as the on-site technical expert answering questions, educating clients on maintenance best practices, and building long-term relationships
• Communicate clearly with customers about issues, solutions, and timelines
• Review electrical plans and designs to confirm technical accuracy and identify any potential discrepancies or risks to the project.
• Supervise onsite startup and/or commissioning of company supplied equipment.
• Plan, conduct and document onsite Integrated Systems Testing (IST) for company supplied equipment.
• Ensure all installations meet applicable standards.
• Assist Logistics with timing of all equipment testing
• Partner with Engineering, Production, and Sales teams on service estimates and parts recommendations
• Mentor junior technicians as you develop leadership skills
• Contribute to continuous improvement initiatives
• Provide emergency support when critical systems go down (rotating on-call schedule)
• Perform other duties as assigned.

Required Knowledge/Experience

• 4+ years working with UPS, generators, governors, regulators, MV/LV switch gear, or similar power equipment
• Industry Background:
  Datacenters, power generation, utilities, oil & gas, marine, or energy sectors
• Tools:
  Proficient with multimeters, hand tools, wiring equipment, and soldering
• Software:
  Comfortable with Microsoft Office for documentation and reporting
• Driver's License:
  Valid license with clean driving record (required for travel)
• Strong customer interaction and reporting skills

Preferred

• Technical diploma in Industrial Electrical, Maintenance, or related field
• UPS experience (Delta Electronics, Schneider Electric, Eaton, Vertiv or similar)
• Electrical Distribution experience (Schneider Electric, Eaton, ABB, or similar)

Education

• High school diploma or GED required.

Values

• Safety Focus:
  Prioritize safety in all actions. Actively follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.
• Have Humanity:
  Respect the input and ideas of everyone to create the best possible outcome.
• Be Transparent:
  Value transparency in all interactions, ensuring honesty and openness with each stakeholder.
• Drive Innovation:
  Seek new ways to improve and take on new challenges.
• Be Resilient:
  Adapt to the ever-evolving business needs enabled by resourcefulness and agility.
• Always Reliable:
  Deliver on your commitments and achieve your goals. Show up to work on time and complete your assigned tasks.
• Grit:
  Learn new things, actively seek feedback, and training.
• Ownership Mindset:
  Take full responsibility for the quality and efficiency of your work. Proactively identify issues, offer solutions, and follow through. Treat company resources and goals as your own.

Performance Metrics

• Attendance & Punctuality:
  Maintain 97% attendance rate with minimal tardiness.
• Teamwork & Communication:
  Receive positive feedback from team leaders or operators on responsiveness and attitude.
• Continuous Improvement…