Vending Machine Technician

Vending Machine Technician

Positions in this job family are assigned responsibilities related to the setup, repair, installation and removal of automated vending/merchandising equipment and for the training of Licensed Managers in the use of such equipment for the Business Enterprise Program.

Typical Functions

• Prepares equipment for installation; performs installation, setup and removal of automated vending/merchandising equipment used in the Business Enterprise Program.
• Diagnose, repair and refurbish a wide variety of automated vending and/or merchandising equipment used in the Business Enterprise Program.
• Repair, replace or replenish broken or missing parts for mechanical and cosmetic purposes such as bulbs, shelves and shelf clips, door grills, LEDs, buttons, sign fronts, decals and other mechanical/computer/electronic components; may refer to technical manuals and wiring diagrams and use testing devices such as electrical circuit testers to find defective parts.
• Provides in service training and on-the-job training in the operation and routine maintenance of automated vending/merchandising equipment to Licensed Managers who are Blind or visually impaired or to lower level staff.
• Ensures vehicle has appropriate levels of parts inventory, tools and restock as needed.
• Manages parts inventory for automated vending/merchandising equipment in a clear, safe and orderly condition; maintains appearance and order of work area.
• Uses a variety of hand and power tools such as hammer, drill, power screwdriver, skill saw or soldering irons to perform duties.
• Lift and load equipment and machines (100+ pounds) on and off vehicle at customer location and in-warehouse, both with and without assistance; utilizes forklifts, dollies or other tools to load/unload equipment.
• Follows agency standards and documentation guidelines in writing and filing reports, preparing repair cost estimates, and recommending parts for order/re-order; maintains daily records of equipment/parts/merchandise distributed and prepares required maintenance schedules and reports.
• Follows prescribed safety measures and procedures;

Level Descriptor

Level I
- This is the entry level for this job family where the employee will receive training in and be responsible for the setup, repair, maintenance, troubleshooting and removal of various automated and/or merchandising equipment used in the Business Enterprise Program; will be responsible for maintenance of parts inventory; will learn program and agency documentation guidelines; will keep workspace clean and organized;

will establish and maintain effective relationships and communication with others including Licensed Managers and their staff and will learn techniques for safe operation and movement of equipment including tools and heavy equipment, and operation of forklifts and vehicles.

Level II
- This is the career level where employees are responsible for performing all functions related to the position. This level may act as the Lead Technician assigning work to others, performs problem resolution regarding equipment and consults with manufacturers for quality assurance of vending/merchandising equipment. Develops, plans and coordinates logistics for purchase and installation of new equipment and/or vending facility locations.

Advises agency staff and manufacturers on design and need for adaptations on current and/or new equipment for Licensed Managers who are Blind or visually impaired. May be responsible for training, providing expertise or supervision of lower level staff.

Education and Experience

Level I
- Education and Experience requirements at this level consist of two years of experience in vending machine or small appliance maintenance or repair; or one year of experience in vending machine or small appliance maintenance or repair plus certification as Vending Technician at all three levels of the National Automatic Merchandising Association (NAMA) Vending Technician; or completion of an Associate Degree and/or Vocational Technical certification of Applied Science in Electrical Construction and Maintenance, Refrigeration, Small Appliance Repair, Vending Machine Repair;

or Electrical certification from an accredited vocational technical school or community college.

Level II
- Education and Experience requirements at this level consist of two years of experience in vending machine or small appliance maintenance or repair plus two years of experience working with vending or merchandising machines, refrigeration or small appliance installation, maintenance or repair; or one year of experience in vending machine or small appliance maintenance or repair plus certification as Vending Technician at all three levels of the National Automatic Merchandising Association (NAMA) Vending Technician plus two years of experience working with vending or merchandising machines, refrigeration or small appliance installation, maintenance or repair;

or completion of an Associate Degree and/or Vocational Technical certification of…