Family Support Coach

Overview

Public Strategies (PS) is a nationally respected consulting, project management, and marketing firm based in Oklahoma City. We provide innovative solutions for federal, state, and local clients, including project and program management, training and technical assistance, technology, event management, research and evaluation, video production, and strategic communications. We also deliver research-informed direct services to financially vulnerable Oklahomans, with a focus on strengthening families and improving employment opportunities.

We are a collaborative team of thinkers, creatives, strategists, communicators, builders, researchers, and change agents committed to touching lives, driving change, and doing good well.

The Family Support Coach (FSC) plays a crucial role in Family Expectations, a healthy relationship and parenting program for low-income, pregnant couples, by guiding couples through their program journey with comprehensive support, coaching, and resource connection. The FSC is responsible for initial assessments, structured case management, curriculum reinforcement, promoting employment and financial stability, and supporting two-parent family stability.

• Completes an introductory participant/couple needs assessment covering basic needs, financial, social, and emotional well-being; the FSC explains the program’s requirements, benefits, and expectations, and establishes tailored family goals and a service plan based on assessment outcomes.
• Identifies and addresses barriers to participation, actively promotes and encourages workshop attendance, and builds strong relationships with couples through multiple communication channels (i.e., phone, text, email), coaching sessions, and onsite interactions.
• Provides structured case management during onsite office visits; uses Motivational Interviewing and other approved techniques to support couples, ensuring they effectively apply the communication skills and concepts (focusing on healthy relationships, self-sufficiency, and parenthood) learned during workshops.
• Provides referrals and support for job readiness training, and facilitates discussions on budgeting, saving, and debt management.
• Ensures accurate case notes and data entry in the Data Management System (DMS) and nFORM 2.0 while adhering to established protocols. Additionally, complies with program policies and procedures, maintaining a high level of professionalism and organization.
• Provides individualized and group assistance, ensuring participants are competent in the skills taught through curriculum reinforcement and follow-ups.
• Serves as a program representative at community events (monthly) and engages with potential participants and partners during in-service opportunities, promoting FE’s mission and strengthening community relationships.
• Meets programmatic goals and benchmarks, tracking progress and offering timely support to participants.
• Actively participates in job-related training and professional development activities, showing a strong commitment to learning and growth; demonstrates competency and integrates new skills and knowledge into their work.
• Other duties as assigned.