Case Manager-Key Intervention

Employment Status

Non‑Exempt (FLSA Duties Status: Non‑Exempt)

Director of Key to Home

The Key to Home Early Intervention Case Manager will be a team member involved in a pilot program specializing in housing problem‑solving, diversion, and rapid exit services. As a team member, the case manager will assist in successfully housing 30 households within 90 days.

• Negotiating a return to previous housing.
• Aiding and supporting with document collection, such as identification and other necessary documents.
• Housing search assistance to relocate to a new housing unit.
• Mediation with family, friends, or landlords to preserve existing housing.
• Provide real‑time assistance, including responding expediently, not exceeding one business day.
• Providing short‑term case management to resolve household housing crises.
• Offer accessible services with flexible office hours.
• Liaise with other service providers and community partners as a pathway to increase Diversion & Rapid Exit referrals and problem‑solving conversations.
• Demonstrate flexibility, consistency, and kindness when working with clients, CoC members, and partners.
• Completing flex‑fund requests to facilitate financial assistance disbursement.
• Completing accurate, timely, and complete HMIS data, including program enrollments, case notes, and services.
• Adhere to the most up‑to‑date version of the Coordinated Entry Policies and CoC Standards of Care.
• Participate in the CoC, regular ongoing engagement with the appropriate work groups.

There are no supervisory responsibilities for this position.

• Bachelor’s degree in social work, or human services related field required; master’s degree preferred and/or at least 12‑month’s case management experience working with those experiencing homelessness.
• Fluency in Spanish and English preferred.

• Strong verbal and written communication, listening, and presentation skills.
• Experience with individuals experiencing mental health issues.
• Strong, flexible interpersonal skills required to interact effectively with employees and managers at all levels in the organization and within the community partnership.
• Ability to work effectively with staff, volunteers, parishes, and the community.
• Ability to adjust communication style to handle diverse situations.
• Excellent organizational and time management skills to ensure multiple tasks receive adequate and timely attention.
• Demonstrated conflict resolution skills.
• Able to function autonomously and be proactive.
• PC literate and proficient in all Microsoft Office applications.
• Ability to drive – must have a valid Oklahoma driver’s license.

• High energy and stamina to actively engage with participants.
• Lifting up to 40 pounds.
• Ability to respond quickly to crisis situations.
• Ability to perform CPR and the Heimlich maneuver once trained.

• Must have a flexible schedule, evening hours required.
• Over time when necessary to meet project deadlines.
• Must be able to adjust to the environment of the target population.
• May be subjected to fast‑paced decision making, crisis situations.

The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees in this position.

This job description is not to be construed as a guaranteed contract of employment for a definite period of time.