Early Intervention and Shelter Intake Specialist

Make a Difference Every Day City Rescue Mission is a faith-based nonprofit in Oklahoma City helping men, women, and families overcome homelessness and rebuild their lives through shelter, recovery, and housing programs. Join a compassionate team that meets people at their point of need — offering dignity, hope, and a path forward.

About the Role The Early Intervention Intake Specialist supports the mission of City Rescue Mission by providing help, hope, and healing to individuals experiencing or at risk of homelessness. This position serves as a compassionate first impression of the organization while helping clients identify pathways toward stability, housing, and self-sufficiency.

What You’ll DoWelcome and assess individuals seeking services.

Conduct intake interviews and determine eligibility for shelter, housing, and support programs.

Help clients identify safe alternatives to homelessness through diversion and problem-solving conversations.

Accurately complete client intakes and maintain documentation.

Enter and update information in HMIS and other databases.

Respond calmly and professionally to crisis situations.

Coordinate services with shelter, housing, recovery, and case management teams.

Maintain accurate records and support reporting requirements.

Participate in trainings, staff meetings, and ongoing professional development.

What We’re Looking For Strong critical thinking and problem-solving abilities.

Ability to remain calm under pressure.

Compassionate, professional, and accountable approach to client care.

Excellent interpersonal skills and attention to detail.

Ability to work independently and as part of a collaborative team.

Benefits Health, dental, and vision insurance

Paid Time-Off
401(k) with employer match

Gym membership and opportunities for advancement

Qualifications

High school diploma or GED.At least 2 years experience in customer service, social services, case management, intake, crisis intervention, or a related field.

Strong computer skills, including data entry and database management.

Excellent verbal and written communication skills.

Ability to manage multiple tasks simultaneously in a fast-paced environment.

Strong organizational and time management skills.

Ability to maintain confidentiality and professional boundaries.

Work Environment & Schedule Full-time position; schedule may include evenings, weekends, and holidays.

Work performed in a residential shelter environment with frequent client interaction and team collaboration.
#J-18808-Ljbffr