Family Housing Navigator

Position Description

We are looking for a very organized and task‑oriented Navigator who is well equipped to work with families with children as well as vulnerable single women and men on a flexible schedule. City Care exists to do the work few others are willing to do. Poverty, homelessness, mental illness and substance use are community issues and deserve a community response of support for those working to create a better life for themselves and their loved ones.

We believe in the intrinsic value of every person and, with love and compassion, we advocate for the overlooked in our community. In doing so, we hold space for complete restoration and witness first‑hand remarkable stories of transformation.

• Carry out the mission, vision, and values of City Care.
• Know the resources available in the community and develop a network of contacts.
• Coordinate school enrollment for children accompanying families.
• Develop individualized plans with families by working to identify their self‑directed goals; improve resident outcomes by collaborating to develop, monitor, and evaluate service plans.
• Provide case management assistance, resource development, crisis intervention, and direct support to families both in the City Care shelter and in various places in the OKC community; this includes, but is not limited to, document recovery, collaboration with OKC’s Continuum of Care and other partner agencies to leverage resources to facilitate progress and forward motion.
• Promote housing stability for each incoming referral by documenting progress, resource linkages, and contacts in the electronic record.
• Ensure ROI’s, case notes, and weekly documentation are updated and in compliance with best practices.
• Manage donation inventory in family suites and collaborate with the Volunteer Coordinator to replenish stock when needed in family suites at Night Shelter (diapers, clothing, laundry detergent, etc.).
• Exceed the minimum expectation of weekly face‑to‑face meetings with families.
• Facilitate in‑house group meetings and social activities in the community.
• Attend weekly staffing and community meetings as designated and uphold professional confidentiality.

• Previous experience in case management, recovery, or justice work, or with adults and children living with disabilities.
• Ability to use a computer and accurately enter data into a database. HMIS experience is preferred.
• Pre‑employment background check, driving record, and drug test.
• Must have a current Oklahoma driver’s license, reliable transportation, and updated car insurance.

• Professional experience navigating mental and physical health systems, benefits, and resources.
• Previous shelter experience as Behavioral Health Case Manager II, Peer Recovery Support Specialist, or prior work or lived experience in a recovery environment.