Case Manager (7424

Job Details

Job Location:

AOK-COAC - Oklahoma City, OK 73107

Job Category:
Case Management

Interviews, accepts and provides comprehensive, long-term, structured, complex, case management services for an assigned caseload of clients participating in an established life management program; understands the uniqueness of the client’s history in order to determine the most effective program plans; develops comprehensive program plans/goals and evaluates client’s progress by conducting mentoring and counseling sessions with client and/or staff; serves as an advocate for clients in order to acquire services that will enable them to functionally cope with their environment.

Ensures constant compliance with funding requirements.

• Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.
• Establishes unique comprehensive long-term program goals (three months or more) for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc..; explains goals to client in a manner that is easily understood; consistently counsels clients on ways to modify or stop negative behaviors while in the program.
• Outsources clients to additional counseling resources if needed; maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.
• Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that aid in enhancing clients, psychosocial well-being.
• Meets regularly with clients to discuss and evaluate their progress, feelings, impressions, changes, and personal growth/development; prepares accurate and up-to-date records documenting the same; writes incident reports and enforces disciplinary actions for infractions of the house guidelines. (Residential)
• Meets with clients to discuss and evaluate their progress, prepares accurate and up-to-date records documenting the meeting.
• Facilitates individual and group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness and provides appropriate encouragement.
• Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.
• Completes and articulates discharge plans to clients exiting the program.
• Prepares and maintains case records and logs on all assigned clients; ensures the accuracy and completeness of the same; enters pertinent information into approved database record system.
• Responsible for the protection of confidentiality and privacy of client information in all forms.

• Maintains awareness of program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and adjusts case management processes as necessary.
• Prepares and maintains statistical records on all services provided; compiles and prepares monthly statistical reports; ensures the accuracy and completeness of the same.
• Prepares case presentations for the Residential Services Manager, Directors, and Officers.
• Performs recordkeeping duties to ensure that all expenditures are properly recorded and submitted to the Residential Services Manager as appropriate for submission to grantor.
• Assists in developing and revising the service policy manual.

• May attend community meetings with representatives of other agencies to educate them about the program, make clients referrals and maintain awareness of clients’ progress.
• Assists with community services as needed.
• Assists in performing social service work for special or seasonal projects.
• Cross training to serve as Case Manager-Social Services, Pantry Worker, Front Desk Worker, Monitor, or other Social Services positions as necessary.
• Performs other related work as required.