Coordinator II Client Services

Job Details

Job Location:

OKC Administrative Office - Oklahoma City, OK 73102 Position Type:
Full Time Salary Range: $19.00 - $21.60 Hourly

• Interview and screen each applicant for admission into the program.
• Conduct needs assessments and develop individualized Housing and Care Plans based on the participant's needs and goals, updating as needed.
• Provide ongoing support, monitoring and coordination of services for each client.
• Meet with clients on a weekly basis until stabilized, then as needed and according to plans.
• Maintain ongoing progress and case notes on each participant.
• Attend biweekly team meetings and report on status of clients served.
• Link clients with resources for financial planning, public benefits, behavioral health, family counseling, medical and dental care, education and employment assistance, transportation and other basic needs as indicated.
• Assist participants in accessing appropriate services, including but not limited to housing, OHFA vouchers, Medicaid, SNAP, SSI/SSDI, etc.
• Transport or assist in navigating public transportation for identified participants.
• Advocate for clients with other service providers.
• Maintain a caseload of approximately 15-30 clients at a time, as assigned by supervisor.
• Participate in volunteer, fundraising, or community service opportunities requested by or benefiting the agency.
• Other duties as assigned by the Program Manager or other supervisory or executive staff.

• Bachelor's degree in Social Work, Psychology, or a related field strongly preferred.
• High school diploma or GED required.
• Minimum of 1 year working in the mental health field and/or with the unhoused population.
• Excellent organization and time management skills.
• Ability to prioritize client needs and plan services accordingly.
• Ability to quickly build rapport clients from various backgrounds.
• Ability to maintain strict confidentiality requirements.
• Possess the skills to intervene and de-escalate clients who are agitated, angry, or aggressive in an appropriate manner that minimizes or eliminates risk of harm to any person in the environment.
• Must possess basic computer skills necessary to enter data and case notes.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Must be 21 years of age or older.
• Must possess a valid driver's license with a clean motor vehicle record.

• Work is partially performed in climate-controlled office setting where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
• Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
• Work is partially performed in the field, including homeless shelters and participants' personal apartments.
• Daily local travel is required; must have reliable transportation.
• Physical mobility and endurance to perform tasks while standing/walking for brief periods of time. Work may include climbing stairs, occasionally pushing, pulling, or carrying objects up to 20 pounds.
• Work utilizes hearing and speech in order to converse clearly with staff and clients.
• Ability to safely and properly use office equipment.