Operations Supervisor, Outbound

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Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform.

Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States.

We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery.

Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you're looking for a place where people genuinely matter, you've found it.

The Operations Supervisor, Outbound is responsible for overseeing all aspects of the outbound functions within a warehouse. The supervisor will help lead daily operations related to motor carrier compliance, route planning and monitoring, and customer/client service. This position requires a proactive and hands-on approach, with time spent both on the warehouse floor and in the office.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Decision Quality
• Informing
• Composure

• Oversee day-to-day delivery operations, including the monitoring of delivery activity as it relates to evaluation of motor carrier needs and customer service in accordance with agreed quality and production standards of the client
• Lead and participate in active route monitoring daily
• Assist Outbound Manager and GM with morning stand up and daily carrier communications
• Assist Outbound Manager and GM in the processing of carrier settlements
• Assisting Outbound Manager with recruiting and onboarding of motor carriers
• Ensure that all client customers are contacted regarding delivery time frames, delays, and any other pertinent information as it relates to their deliveries
• Assist with audits and ensure returns processes align with RLX and client-specific requirements
• Ensure timely reporting of loadout/returns compliance as well as motor carrier compliance within client standards and the agreed-upon communication mechanism
• Serve as a main point of contact for escalations from the client
• Schedule orders and notify the customer of their time windows for next day delivery
• Maintain professional working relationships with location management, peers, motor carriers, client employees, and other department managers and holds their team to the same standards
• Process and monitor claims through the client portal
• Identify and elevate problem discrepancies, including motor carrier compliance concerns
• Perform other duties as assigned (may vary based on client requirements)

• High School Diploma/GED or equivalent required
• Strong people and operations supervisory skills
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Ability to adapt to changes in a fast-paced environment
• Ability to embrace new technology
• Operations or final mile delivery experience preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time, work in a standing position, and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work area and move/manipulate various objects.

This position may require extended work hours and travel.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job…