Dispatcher​/Logistics Coordinator

Dispatcher / Logistics Coordinator – Final Mile Delivery

DSS Final Mile

Location:

13035 E 59th St, Tulsa, Oklahoma
74146 Job Type: Full-Time

DSS Final Mile is seeking an experienced, dependable, and highly organized Dispatcher / Logistics Coordinator to support our Tulsa final-mile delivery operation.

This position plays an important role in the day-to-day success of our operation and serves as a primary point of communication between our customers, independent contractor drivers, warehouse personnel, and management.

The ideal candidate will have previous experience in courier, final-mile delivery, transportation, logistics, dispatch, or route operations and be comfortable working in a fast-paced environment where priorities can change throughout the day.

This is a hands-on operational position. We are looking for someone who can anticipate problems, communicate effectively, and take appropriate action to keep routes moving and customers informed.

• Coordinate and dispatch daily delivery routes and driver assignments.
• Monitor drivers and routes throughout the day to ensure deliveries remain on schedule.
• Maintain regular communication with independent contractor drivers regarding pickups, deliveries, customer requirements, and route changes.
• Monitor route progress and proactively identify potential service failures or delays.
• Assist with daily route balancing and make adjustments when necessary.
• Coordinate route coverage when a driver is unavailable or additional support is required.
• Respond to missed stops, delays, incorrect addresses, customer availability issues, damages, refused deliveries, and other service exceptions.
• Communicate delivery status and service issues to customers and management as appropriate.
• Ensure drivers follow customer-specific delivery requirements and DSS operating procedures.
• Monitor compliance with required scanning, photographs, signatures, and Proof of Delivery (POD) procedures.
• Review completed deliveries to ensure all required documentation has been properly submitted.
• Assist drivers with application, scanning, routing, and delivery-related issues.
• Maintain accurate records of route activity, service exceptions, customer communications, and corrective actions.
• Work closely with warehouse personnel to ensure freight is properly staged, scanned, and released to the appropriate routes.
• Coordinate returned, refused, damaged, and undelivered freight.
• Communicate driver performance and service concerns to management.
• Assist management with daily operational responsibilities and provide operational support when necessary.
• Maintain professional working relationships with customers, drivers, coworkers, and management.
• Perform other operational duties as necessary to support the Tulsa facility.

• High school diploma or GED required.
• Previous experience in dispatching, transportation, courier operations, logistics, final-mile delivery, or route operations strongly preferred.
• 1–2 years of dispatch or logistics experience preferred.
• Experience working with independent contractor drivers is a plus.
• Strong computer skills, including email, Microsoft Office, GPS/mapping applications, and transportation or dispatch software.
• Experience with delivery management, route optimization, scanning, or POD systems is preferred.
• Strong geographical knowledge of the Tulsa metropolitan area and surrounding Oklahoma markets is highly desirable.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple drivers, routes, customers, and operational issues simultaneously.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Strong problem-solving skills and the ability to…