Accounts Receivable​/Membership Billing - Shangri-La Resort + Golf Club

Accounts Receivable Clerk

Accounts Receivable Clerk provides financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under his or her control. Receives cash payments and applies credit to customer accounts. May be involved in making collection calls and following up on payments. Follows established procedures for invoicing, processing receipts and cash, and sorting and files documenting after posting. May prepare bank deposits.

Ensure cash receipts, claims, or unpaid invoices are accounted for properly. Performs a variety of accounting and bookkeeping duties according to established policies and procedures.

Director of Finance

• Maintain up-to-date billing system.
• Follow up, collection and allocation of payments.
• Carry out billing, collection and reporting activities according to specific deadlines.
• Monitoring customer account details for non-payments, delayed payments and other irregularities.
• Follow established procedures for processing receipts, cash, etc.
• Prepare bank deposits.
• Investigate and resolve customer queries.
• Process adjustments.
• Initiate collection efforts.
• Communicating with customers via phone, email, mail or personally.
• Posting all cash receipts, discounts, allowances, price difference, returns and other charge backs to customer accounts timely and accurately.
• Maintaining thorough, well organized accounts receivable customer files.
• Track and investigate deductions (charge backs) from customer payments.
• Perform other accounting duties as requested.
• Backup for Monthly Billing and Credit Card and ACH processing.
• Contributes team effort and accomplishes related results as required.
• Performs other duties as assigned.

• High school diploma or equivalent required, college level accounting classes or Accounting Degree preferred.
• Must have basic computer skills
• Must have a good mathematical background
• Must have some experience with spreadsheets and automated accounting systems.
• Must have the ability to sort, check, count, and verify numbers.
• Must have the ability to multi-task, prioritize, and work efficiently.
• Must have the ability to listen, communicate (written and verbal), with excellent grammar, spelling, and proof-reading skills, and follow-up effectively with all staffing levels and clients/customers.
• Must have the ability to work independently, be a self-starter, and be energetic.
• Must have the ability to demonstrate good common sense and sound judgment.
• Must be able to perform at high levels in a fast-paced ever-changing work environment.
• Must be able to anticipate work needs and follow through with minimum direction.
• Must be able to pass a background check.
• Must be able to effectively deal with internal and external guests with a high level of patience, tact, and diplomacy.
• Must be able to maintain professional status through interface with customers, management, and co-workers.
• Must be able to work flexible schedules, including but not limited to extended hours, irregular shifts, evenings, holidays, and/or weekends.

While performing the duties of this job, the employee regularly is required to sit for extended periods; use hands to handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to stand, walk, stoop, kneel, crouch, or crawl and lift more than 25lbs. Physical stamina and a proper mental attitude to work under pressure at a fast pace are essential.

Must have the mental fortitude to handle the pressures of multiple tasks while providing excellent guest service.

• Serve as a guest relations ambassador and deliver high-level service.
• Uphold Shangri-La's professional, courteous, and guest-focused standards.

• Maintain punctuality, adaptability, and a proactive problem-solving attitude.

• Follow all safety policies, emergency procedures, and chemical handling protocols.
• Report hazards and practice safe lifting and kitchen safety procedures.

The duties of this position are primarily performed in indoor climate conditions.

This role summary outlines core duties but is not exhaustive. Other responsibilities may be assigned. This position is at-will and subject to change at the discretion of the Company.