Collections Analyst

Key Responsibilities

• Contact customers via phone, email, and written correspondence to collect overdue payments
• Review customer accounts to identify delinquent balances and prioritize collection efforts
• Negotiate payment plans and settlements in accordance with company guidelines
• Maintain accurate and up-to-date records of all collection activities
• Investigate and resolve billing discrepancies or payment disputes
• Monitor aging reports and escalate high-risk or long-overdue accounts as needed
• Work closely with sales, customer service, and accounting teams to resolve issues
• Ensure compliance with federal, state, and local collection laws and regulations
• Meet or exceed individual and team collection targets

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1–3 years of experience in collections, accounts receivable, or a related financial role
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally and tactfully
• Proficiency with accounting software, CRM systems, and Microsoft Excel
• Strong attention to detail and organizational skills
• Knowledge of FDCPA and other applicable collection regulations (preferred)
• Customer-focused with a problem-solving mindset
• Ability to work independently and manage multiple accounts
• Time management and prioritization skills
• Analytical and detail-oriented
• Professional judgment and discretion

$22 to $25 an hour

Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications