Coding Clerk

Job Posting

Title:

Coding Clerk – Agency 385 – Oklahoma Insurance Department

Compensation: $34,650

Under immediate supervision of the Director of Consumer Assistance, this position is responsible for intaking all submitted complaints and requests for assistance and coding and assigning each file to the appropriate Claims Review Specialist. The Coding Clerk/Specialist also provides customer service and assistance to the public by answering questions related to insurance matters. The Coding Clerk/Specialist must have good customer service skills and reflect the core values of the Insurance Department by being competent, trustworthy, client focused, a team player, and positive.

• Responsible for all incoming complaints and requests for assistance received both online and in writing.
• Verify submissions are completed with necessary documentation and implement procedures to prevent duplicate files.
• Call and email providers and/or consumers and perform research as needed to set up the case file.
• Ensure each case is correctly coded and assign files to appropriate Claims Review Specialist.
• Determine proper contact letter and maintain form letters in the State Based System (SBS).
• Update Consumer Assistance company contacts in SBS.
• Provide technical knowledge and customer‑service friendly responses to the public regarding various insurance‑related questions and concerns.
• Work with other OID staff to gather information or refer requests.
• Review and stay up‑to‑date on relevant insurance statutes, rules, and regulations and their applicability to matters handled by the Consumer Assistance Division.
• Track, update and post walk‑in calendar for the Consumer Assistance Division.
• Perform clerical duties, including typing, faxing and scanning.
• Track inventory of office supplies and keep inventory stocked; prepare and distribute RFEs to appropriate staff.
• Prepare mail and parcels for mailing; sort and distribute mail if mail clerk is absent.
• Provide administrative support to the Director of Consumer Assistance.
• Perform other duties as assigned.

• Telephone etiquette and procedures.
• Ability to learn and differentiate among various types of insurance information to assist consumers.
• Effective time management and ability to handle routine business decisions.
• Relationship building and communication with others.
• Understanding of basic functions of other divisions within the department.
• Excellent verbal and written communication skills.
• Proven multitasking ability.
• Basic computer skills:
  Microsoft Windows, Excel, Word, Outlook.
• Fluent in English.

High School Diploma or GED required. Minimum of 1 year of insurance‑related experience, or an equivalent combination of education and experience. Preferred:
Associate’s degree and/or 1 year experience with data entry/clerical duties.

Must be willing to complete additional or continuing education for customer service and/or insurance‑related topics provided by the Department. Must pass a background check. Individual may be required to pursue NAIC designations as job duties require.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.