Tribe Card Services Specialist II

Job Requisition:

JR101999 Tribe Card Services Specialist II (Open)

Tribe Card Services Specialist II

CC00417 WM001 | WMUO | Identification Office

Staff
- Administrative & Office Support

Regular (benefited)

Campus Center/ Unity Hall

Posting Location
- William & Mary

Unit Mission Statement:
The mission of Business Affairs is to support W&M as a leader among liberal arts and science universities by providing excellent service that is efficient, inclusive, transparent, and accountable. In delivering service, Business Affairs maintains a focus on collaboration, continuous improvement, best-in-class technology, and the strategic and sustainable use of university resources while maintaining compliance with attention to corporate social responsibility both within the institution and among its suppliers.

Position Summary:

Tribe Card Services reports to the Office of Auxiliary Services which provides a variety of products and services that support and enhance campus life for students, faculty, staff, alumni, and guests. Tribe Card Services is committed to fostering an environment that promotes the diversity of creativity, excellence, thought, culture and educational opportunities throughout the auxiliary enterprise at William & Mary.

Our office has a direct service, place-specific operation and employee presence is critical. The Tribe Card Services Specialist II delivers exceptional front-line customer service, responding to general inquiries from Campus visitors, faculty, staff, students, parents, and affiliates. The position is responsible for managing front office operations and upholding existing policies and procedures of William & Mary and Tribe Card Services.

The Tribe Card Services Specialist II job responsibilities include but are not limited to:

• Provide excellent customer service, uphold client confidentiality and applicable William & Mary processes and policies. Keep abreast of all new and updated financial policies and processes for William & Mary and the State.
• Operate and troubleshoot all standard office equipment and software including but not limited to, card printers, card laminators, soft phones, i-pads, scanners, copiers, Microsoft Office Suite, Instant  production software, cellular devices, POS system, Clover Device, TEAMS, Buy W&M procurement, and Workday finance. Assist in the training of TCS office Staff on all standard office equipment and software and update training materials as needed.
• Oversee/Process daily office operations including daily card production, POS operation, comply with established W&M cash handling procedures, complete/review daily deposit transmittals, and complete/review accounting journals. Assist the TCS Manager with Fall & Spring Orientation Tribe Card production and distribution to W&M campus programs. Perform transactions for student meal plan adjustments in the Atrium or Banner system as appropriate.
• Accurately download and save transaction files with supporting documents in accordance with established office procedures, including daily upkeep of digital/printed files. Record daily deposit amounts and Accounting Journal data to the monthly Reconciliation sheet.
• Monitor and respond to emails in the shared Tribe Card Services email Inbox. Answer any TEAMS phone calls to the TCS office and provide accurate information to inquiries. Timely upkeep of digital shared office calendar for orientation programs requesting Tribe Cards. Monitor and respond to Department requests for Staff replacement Tribe Cards.
• Maintain adequate inventory of card production and equipment supplies and other office needs. Procure Tribe Card Services supplies and equipment according to State policies and William & Mary SPCC guidelines through the Buy W&M system.

• HS graduate or equivalent.
• Working knowledge of professional office practices and procedures.
• Proficiency with Microsoft Office Suite:
  Word, Excel, Outlook, as well as general website searches.
• Experience with or demonstrated ability to learn card production software…