Patient Scheduling and Insurance Coordinator

Job Details:

Job Location:

Kingfisher Dentistry & Braces
- Kingfisher, OK, Position Type:
Full Time, Education Level: High School, Salary Range:
Undisclosed,

Travel Percentage :
None,

Job Shift: Day, Job Category:
Admin
- Clerical, Job purpose A scheduler greets patients, answers incoming calls, triages emergencies, schedules new and existing patient appointments, send appointment reminders, request patient records, and follows up with patients.

• Scheduling and confirming appointments
• Welcoming patients and updating their information in the dental software(s)
• Registering new patients according to established office protocols
• Verifying insurance and accurately building patient insurance plans in the dental software(s)
• Assisting patients to complete all necessary forms and documentation
• Answering and managing incoming calls
• Responding and complying with requests for information
• Preparing documentation for upcoming appointments
• Checking daily appointment schedules and filling gaps to ensure positive production
• Monitoring and replying to e-mails and voicemails
• Maintaining a professional reception area
• Safeguarding patient privacy and confidentiality
• Maintaining OSHA and HIPPA Compliance
• Perform all other duties as assigned

• High School degree or equivalent required
• Exceptional written and verbal communication skills required

Working conditions:

Dental practices run at a fast pace and schedulers will be required to keep up with the flow of doctors and patients.

• Sit for long periods
• Look at a computer screen for extended periods
• Stand for long periods
• Lifting up to 50 pounds

Reports to:

Area Director of Operations / Operations Manager Direct reports:
None