Store Format Strategy Program Manager

Summary

Posted Dec 15 2023 Role Number The Store Journey Design team part of Apple Retails Real Estate Design and Merchandising team RDM is a multi-disciplinary team with deep expertise in Apple Retail experience design and business strategy Our purpose is to identify high-impact opportunities and develop holistic strategies for the future of Apple Retail Stores We collaborate across Apple to align business requirements and design solutions that meet current and future customer and employee needs We use human-centered design to help the organization make objective decisions grounded in data and insights In partnership with cross-functional teams we deliver new and updated store programs designs and formats that set the bar for retail experiences and drive significant business value Do you have a strong interest in retail customer experience and store design Are you willing to question the status quo and take initiative to always find a new way forward We are looking for a scrappy and resourceful program manager and retail business strategist with a relentless drive for impact We are open to creative and analytical thinkers who think different and can come from anywhere

• Big picture thinker with sharp quantitative and qualitative skills who builds bridges from the creative to the tangible
• Problem solver who can synthesize the complex and distinguish signal from noise
• Proven ability to improve a retail customer experience by recommending data-driven changes coupled with business insights
• Experience in selecting collecting and analyzing large data sets to synthesize insights
• Experience in rapid iteration and user testing to learn through prototyping
• Ability to identify and build the processes vital to get work done and seeks ways to improve processes from minor tweaks to complete reengineering
• Exceptional influencer who is great at connecting the dots at the project team and organizational levels
• Minimum of 8 years of prior relevant experience
• This could be in Retail Strategy product store format or business development in a customer-centric environment or strategy consulting firm

Join a high-functioning team of experience designers researchers strategists collaborators creatives and storytellers to help us create test and refine new concepts to modernize existing stores and create future formats

• Integrate customer experience consumer trends and business insights into a physical design and development process and collaborate with design managers and design coordinators
• Conduct research to gather insights analytics and observations to deliver business and financial insights that support recommendations for new store formats
• Synthesize multiple sources of research and analytics to deliver business and financial insights that support recommendations for new store formats
• Collaborate with partners including Design Merchandising Retail Marketing Marcom Retail Operations RDM Strategy Operations Real Estate Finance Retail Operations and Field Leadership
• Manage prototyping experimentation and field testing for pilots
• Define implement and manage new store programs at global scales
• Analyze the performance of store enhancements and new concepts to inform ongoing and future strategies
• Spend time in Apple Retail stores and with field leadership to understand the current state experience customer expectations and areas to improve

Bachelors degree or equivalent experience MBA is a plus but not required

• -Ability to quickly develop highly cross-functional partnerships to address complex problems
• -Ability to self-direct and problem-solve in sophisticated ambiguous or constantly evolving environments while balancing multiple work streams

Apple is an equal opportunity employer that is committed to inclusion and diversity We take affirmative action to ensure equal opportunity for all applicants without regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or other legally protected characteristics

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the…