Bilingual Customer Service Representative II

Location: Hinton

Bilingual Customer Service Representative II page is loaded## Bilingual Customer Service Representative II locations:
Hinton Landfill time type:
Full time posted on:
Posted Yesterday job requisition :
JR102613
** Summary
* * Responsible for providing entry-level day-to-day administrative and business support to EWS Department and carrying out administrative responsibilities as established through departmental needs.
** Pay Range:** $15.54- $19.25 ( Depending on qualifications and experience)
*
* Work Schedule:

** Monday through Friday 7:00AM – 5:30PM and Saturday 7:00AM – 3:00PM.  Staff is rotated to work on some Saturdays.
** Essential Duties and Responsibilities
*** Process customer transactions utilizing specialized scale software.
* Accurately recording weights of incoming waste and monitoring incoming loads for unauthorized waste.
* Conducts charge, check and cash customer transactions.
* Inspects conditions in scale house and surrounding area for appearance, cleanliness, and safety.
* Provide entry level day-to-day administrative and business support.
* Respond to basic citizen inquiries through answering telephone calls, e-mails or face-to-face communication and direct calls and inquiries to appropriate personnel.
* Ensures customer compliance with facility rules and notifies supervisors of violations as necessary.
* Prepare and maintain office files, including office filing
* Collect and organize data to generate reports, presentations, and assist with research and projects.
* Maintain department accounting records including invoices, expenses and office supply orders.
* May send, receive and distribute documents, including faxes and correspondence to appropriate department personnel and customers.
** Minimum Qualifications
*** High School Diploma or General Equivalency Diploma (G.E.D.)
* Up to 1 year related experience
* Must be fluent in both English and Spanish Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
** Work Environment
** This position is based in a landfill scale house and involves a combination of customer-facing service and administrative work. Employees regularly interact in person with residents, contractors, and commercial customers while also performing desk-based tasks.
** Preferred Qualifications
** Education/

Experience:

* Up to 1 year advanced study or training beyond the high school level
* 1-2 years administrative experience
** Knowledge, Skills & Abilities:
*** Basic skills in PC and systems application
* Good customer service and telephone etiquette skills
* Good organizational skills
* Good oral and written communications skills
* Ability to multitask
* Ability to adapt to various working environments
* Ability to work independently and/or in a team environment
* Ability to work under close supervision
* Bilingual
* * Licenses and Certifications
** Valid Class C Texas driver's license
** Physical Requirements / Work Environment
** The incumbent works in a typical office environment; relatively free from unpleasant environmental conditions or hazards. The incumbent will be required to stand for extended periods of time throughout the day.
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