Visitor Service Assistant

Location: Sulphur

We are currently looking for a Full Time Visitor Service Assistant to join our Event Operations Visitor Service team located at the Chickasaw Cultural Center working .

Summary:

Responsible for providing accurate information to patrons and tour groups of the Chickasaw Cultural Center. Assist in Cultural demonstrations, projects and special events

Responsibilities:

* Conducts research and produces talking points regarding cultural demonstrations and presentations regarding Chickasaw history and culture. Documents must include works cited/reference page

* Familiarize patrons and tour groups with the Chickasaw culture and traditions

* Provides tours and guidance to various size of groups

* Develop custom itineraries for specific tours daily

* Produce cultural crafts, arts, and other items as needed

* Performs all other duties as assigned

* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

Competencies:
Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Good driving record and be insurable by the Chickasaw Nation

* Operate standard and automatic vehicles

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Understand Native American culture and tribal programs

* Knowledge and understanding of First American populations

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:
Essential:

* Basic Computer skills

Experience:
Essential:

* 1 year directly related experience

Education:

Nonessential:

* Bachelors Other

Credentials:
Essential:

* Pass general background check

* Standard Driver's License

Working Conditions:

Nonessential:

* Pass pre-employment drug test

* Mix of office/non-office settings

* Walking up to 75% of shift

* Standing up to 75% of shift