Client Solutions Retention Representative; Cox Business

Company Cox Communications, Inc.

Job Family:
Group Sales – Job Profile:
Inside Relationship Rep (CCI Management Level, Individual Contributor)

Work Option:
Hybrid – Ability to work remotely part of the week

Travel:
Yes, 5% of the time

Work Shift:

Day

Compensation:
Hourly pay rate is $17.40 – $26.06/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition, this role is eligible for an annual incentive/commission target of $28,340.00.

Great relationships don’t just happen — they’re built with trust, authenticity and a spark of curiosity. If you’ve got the talent to turn connections into meaningful partnerships, we want to hear from you.

At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next‑gen cloud and connected technologies.

Here’s a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top‑notch bonus/incentive plans.
• A pro‑sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work‑life balance, flexible time‑off policies and accommodating work schedules.
• A true team environment, with 3 days of real‑life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

• Answer customer disconnect calls and resolve issues, saving the day with creative solutions and attractive offers.
• Answer customer billing calls, creating a best‑in‑class experience while assisting with billing‑related needs.
• Drive additional revenue with a focus on customer needs and exploring upsell opportunities.
• Make outbound calls to inform customers about referral programs, new products, enhanced packages or to renew, save or upgrade services.
• Reach out to customers nearing contract expiration (3‑6 months out) to secure renewals and identify upsell opportunities.
• Negotiate pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pr orations and competitive comparisons.
• Troubleshoot and resolve service, pricing or technical issues, ensuring customers feel heard and supported.
• Work with sales support to find the best solutions and resolve installation or service challenges.
• Educate customers on how to maximize their Cox Business products and services, including features, billing and charges.
• Manage sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

You’re an empathetic listener with a knack for solving problems.

What sets you apart:

• Minimum: 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor’s degree in a related field.
• Proficiency with computers and common business software.
• Preferred:
  An associate degree or technical certification in a related discipline.
• B2B sales experience with a proven track record of meeting quotas.
• Background in revenue generation or customer retention roles.
• Experience in the communications industry or with a major communications equipment vendor.

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Cox Communications is all about creating moments of real human…