Guest Service Agent

Guest Service (Call Center) Agent

Ready to be the heart of the guest experience? Cherokee Nation Entertainment seeks a Guest Service (Call Center) Agent to be the welcoming voice and helpful hand for our valued guests. As a master communicator, you will handle high‑volume calls, guide guests through reservations, ticket sales, and general inquiries about our properties, amenities, and promotions. You’ll promote One Star Rewards and support our online and app platforms while maintaining a positive, professional attitude.

• Answer incoming calls from guests promptly and courteously.
• Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries.
• Provide information on CNE properties, amenities, and promotions.
• Fulfill guest requests for reservations and tickets accurately and efficiently.
• Utilize and update operating systems to maintain accurate records.
• Promote the One Star Rewards program and its benefits to guests.
• Provide guidance on website and phone app navigation.
• Maintain a positive and professional attitude at all times.

• High School Diploma or GED.
• 6+ months of experience in a customer‑service role (preferably high‑volume call center and preferably within the gaming or hospitality industry).
• Excellent communication and interpersonal skills, both verbal and written.
• Strong phone etiquette and active listening skills.
• Working knowledge of hotel and casino operations.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Ability to work in a fast‑paced and demanding environment.
• Flexibility to work varied shifts, including weekends and holidays.
• Ability to work in a casino environment, which may include exposure to second‑hand smoke and crowd noise.