Customer Service Representative

Job Details

Location:

Adair, OK 74330

Position Type:
Full Time

Customer Service Representative

Hilliary Communications is looking for an in-house customer service representative to join us at our Inola, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you!

• Represent the Brand:
  Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness.
• Assist Customers:
  Provide exceptional support within your role and ensure every interaction leaves a smile.
• Handle Payments:
  Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care.
• Collaborate & Communicate:
  Work closely with colleagues, escalade inquiries to customer service when needed, and keep everyone in the loop.
• Scheduling Installs:
  Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas.
• Follow Policies:
  Adhere to all company guidelines, including security and cash handling procedures.
• Bring Your Best Self:
  Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction.

• A trustworthy, detail-oriented individual who loves working with people.
• Someone who thrives in a team environment and communicates clearly.
• A positive attitude and willingness to learn and grow.

• Be part of a company that values community and customer care.
• Enjoy a supportive team and opportunities to grow your skills.
• Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Inola.
• Hilliary is growing rapidly and there is so much more to come!

Required Education

• High School Diploma or equivalent

Required Experience

• 1+ years of customer service experience

Required

Skills and Abilities

• Excellent communication and interpersonal skills
• Ability to troubleshoot and resolve customer issues
• Proficiency in basic computer skills
• Ability to work independently and as part of a team
• Experience with software testing (preferred)