Customer Service Representative

Customer Service Representative (CSR)

Hobart, OK

Ideal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.

• Responsible for the opening of new accounts
• Utilize Connections and the On-boarding process to grow customer relationships
• Efficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.
• Responsible for maintaining legal documents
• Promote Banc First services through cross selling banking products to new and existing clientele
• Extraordinary customer service at all times
• Assist with other job related duties as requested by supervisor/manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• Must possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks
• Previous banking experience and/or customer service experience in related field preferredlc>
• Knowledge of policies and procedures as well as federal guidelines
• Ability to acquire an understanding of Banc First products and services
• Proficient in computer usage, strong knowledge of Microsoft Office
• Able to communicate professionally both verbally and in writing
• Must be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner
• Must be flexible and able to work additional hours when crucial to the branch environment
• Critical thinking skills
• Work well under stress and deadlines while managing multiple tasks
• Must demonstrate a business professional image and demeanor at all times
• Attendance and punctuality is an essential function of the job

Banc First, 105 West 4th Street, Hobart, OK 73651

Full Time. M-F, Saturdays as scheduled.

EOE - Banc First is an Equal Opportunity employer.