Visitor Service Assistant - 20276

Visitor Service Assistant

We are currently looking for a Full Time Visitor Service Assistant to join our Event Operations Visitor Service team located at the Chickasaw Cultural Center working.

Summary:

Responsible for providing accurate information to patrons and tour groups of the Chickasaw Cultural Center. Assist in Cultural demonstrations, projects and special events.

Responsibilities:

• Conducts research and produces talking points regarding cultural demonstrations and presentations regarding Chickasaw history and culture. Documents must include works cited/reference page
• Familiarize patrons and tour groups with the Chickasaw culture and traditions
• Provides tours and guidance to various size of groups
• Develop custom itineraries for specific tours daily
• Produce cultural crafts, arts, and other items as needed
• Performs all other duties as assigned
• Provides first class customer service - courteous and helpful to all internal and external customer types
  - Answers questions in a courteous and professional manner
  - Greets and engages with a smile
  - Determines needs, seeks positive experience and outcomes
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
  - Maintains general upkeep of work area and maintains a safe environment
  - Maintains and promotes professionalism
  - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
  - Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

Competencies:

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Good driving record and be insurable by the Chickasaw Nation
• Operate standard and automatic vehicles
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Understand Native American culture and tribal programs
• Knowledge and understanding of First American populations
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

Skills:

• Basic Computer skills

Experience:

• 1 year directly related experience

Education:

• Bachelors Other

Credentials:

• Pass general background check
• Standard Driver's License

Working Conditions:

• Pass pre-employment drug test
• Mix of office/non-office settings
• Walking up to 75% of shift
• Standing up to 75% of shift