Customer Service Representative III

Job Posting Title

Customer Service Representative III

Agency

131 DEPARTMENT OF CORRECTIONS

Supervisory Organization

DOC Allen Gamble CC

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Full/Part-Time

Full time

Job Type

Regular

Compensation

$34,844.16 - This salary is non-negotiable.

Job Description

Allen Gamble Correctional Center

This is an on-site position and is not eligible for remote work.

Basic Purpose :

Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment,including switchboards, communications consoles and telefaxmachines; issuing equipment, supplies,auto parts or other materials;

processing applications for various licenses or permits; serving as a cashierin an institution, lodge, resort or other facility; and similar activities.

Typical Functions :

• Supervises employees engaged in providing services and information to all customers, and trains staff.

• Responds to requests for informational materials; researches and fills requests for thoserequesting such materials and information; ensures an adequate inventory of materialsconcerning the service.

• Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.

• Maintains inventory or other records; purchases necessary materials; sets up displays; maintainscleanliness of work area; and sells merchandise.

• Receives customers or visitors; answers telephone calls; secures and provides requestedinformation; provides services; or directs the request to those who can provide the customer with the information or services.

• Receives requests for information and services and provides such services using advanced technological equipment.

• Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.

• Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.

• Screens, examines and verifies documents for correctness, appropriateness, adequacy andconformity to establish requirements and follow up on requests or discrepancies.

Level Descriptor :

This is the leadership level where employees will perform duties at all levels of complexity and they willalso serve as a first-level supervisor with responsibility for planning day-to-day operations of assigned staff. They will develop or assist in developing operations, policies, and procedures.

Knowledge, Skills, Abilities, and Competencies :

Knowledge, Skills, and Abilities required at this level include knowledge of methods and proceduresconcerning public contact; of telephone procedures; of spelling, punctuation and grammar, of arithmetic;of the program or services being provided; of laws and rules concerning program or services beingprovided; of techniques of training; and of supervisory principles and practices.

Skill is required to operate various office equipment includingcomputers.

Ability is required to work with customers; to gather data and facts; to keep records; to communicate effectively, both orally and in writing; to provide leadership on assigned projects or teams; and to reviewthe work of others.

Education and Experience :

Education and Experience requirements at this level consist of one year of experience in sales, publiccontact work, handling and processing mail, or general office clerical work plus four additional years of experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience.

Special Requirements :

Some positions may require that applicants be willing and able to fulfill all job-related travel.

Some positions may require performing moderately heavy lifting.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.