Commercial Support Specialist

Description

Roxtec Inc. () is the global leader in modular-based cable and pipe sealing solutions. Founded in 1990, we help protect critical infrastructure across industries by delivering innovative systems that ensure safety, reliability, and compliance. With a strong focus on engineering and design, Roxtec has grown rapidly—averaging 30% annual growth over the past decade—and continues to set the standard for sealing performance worldwide.

The Commercial Support Specialist provides essential support to both internal and external customers by assisting with product inquiries, quotations, availability checks, and order processing for Roxtec products and components. This role is ideal for individuals beginning their career in commercial support and customer service.

• Quotation Preparation: Assist in preparing accurate quotations based on customer requirements using established guidelines.
• Pricing Knowledge: Apply basic understanding of pricing structures and company policies to support quotation development.
• Coordination: Coordinate with Sales, Design, and Engineering teams under guidance to gather necessary information for quotes.
• Customer Follow-Up: Respond to standard customer inquiries and follow up on submitted quotations to ensure satisfaction.
• Customer Service: Provide courteous and professional support to internal and external customers, helping resolve routine issues and escalating complex ones as needed.
• Documentation: Prepare routine documentation for order processing and conduct basic stock checks to support customer and sales team needs.
• CRM Management: Enter and maintain customer data and RFQs in the CRM system, ensuring accurate recordkeeping and follow-up tracking.
• Team
  
  Collaboration:
  
  Work collaboratively with peers to maintain a balanced workflow and support team goals.
• Other Duties: Perform additional tasks assigned to support departmental operations.

• Communication
  
  Skills:
  
  Strong written and verbal communication skills.
• Customer Focus:
  Must be customer-focused, detail-oriented, and solution-minded.
• Organizational
  
  Skills:
  
  Good organization and time management skills required.
• Independent Decision-Making:
  Capable of making independent decisions and working with minimal supervision.
• Technical Aptitude:
  Strong mathematical, technical, and mechanical aptitude.
• Computer
  
  Skills:
  
  Knowledgeable in the Microsoft Suite of products (Excel, Word, PowerPoint, Outlook).

• High School diploma or equivalent
• Previous inside sales or customer service experience preferred

• Required to wear PPE as needed

In addition to our competitive compensation package, Roxtec is proud to offer a comprehensive suite of benefits designed to support the well-being and professional growth of our employees:

401(k) Plan with Company Contribution: Enjoy the advantage of immediate vesting.

Comprehensive Health Coverage: Inclusive of Medical, Dental, and Vision Insurance.

Income Protection: Benefit from Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.

Life Insurance: Company-paid coverage to provide added peace of mind.

Paid Time Off: Includes holidays, vacation, and personal days, tailored to your position.

Career Development Opportunities: We support your professional growth and advancement.

Education and Tuition Reimbursement: Programs available to further your education.

Flexible or Hybrid Schedules: Options available based on your position.

Climate-Controlled Work spaces: Our warehouse, fabrication, and shop areas are climate-controlled to ensure a comfortable and safe environment year-round.

Exciting Bonus Opportunities: This position is eligible for a bonus, calculated based on…