Customer Assistance Representative - Temporary

Job Posting Title Customer Assistance Representative I
- Temporary Agency 340 OKLAHOMA STATE DEPARTMENT OF HEALTH Supervisory Organization 340 District 1 Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note:

Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Part time Job Type Temporary Compensation The hourly rate for this position is up to $17.79 per hour, based on education and experience.

RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!

Location:

Woods County / Alva - 511 Barnes St & Woodward County / 1631 Texas Ave Woodward

Salary: up to $17.79 per hour, based on education and experience

Full Time /Part Time:
Part Time

Work Schedule:

Monday
- Friday Primary

Hours:

8-5 - up to 19 hours per week

The Customer Assistance Representative – Temporary is responsible for providing services and assistance to taxpayers, customers, or clients and resolving questions and problems concerning state laws or agency policies and procedures. They will respond to requests for publications and forms, analyze information presented to determine the nature of the problem, provide advice on laws, policies, and procedures related to the agency’s business operations, and provide other assistance as needed.

• Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to inquiries concerning filing requirements, due dates, registration procedures and similar data; and conducts research of laws and rules as needed to respond to requests for information or assistance.
• Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issue clearances, and resolve problems; routes requests for materials, publications, or information to appropriate units for processing.
• Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
• Reviews records and other data concerning business activity to identify tax accounts that can be closed.
• Conducts inventories of publications, forms, supplies, and other materials as needed; maintains records, files, reports, and other materials Being present at the office is an essential function of the job. Other duties as assigned.

Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior. Works effectively in team environment, participating and assisting their peers.

This is the basic level of this job family where employees are assigned responsibilities for performing entry level work in a training status to build their skills in providing services and assistance to clients and customers. In this role they will be assigned tasks which involve responding to routine inquiries concerning required publications and forms, providing required materials and information, and advising customers on various policies and procedures.

This will include providing services to both walk-in and telephone customers or because of written inquiries.