Customer Service Supervisor

Fuse3 Solutions is partnered with a growing e-commerce company northwest of the Oklahoma City metro looking for a Customer Service Supervisor. This position will oversee day-to-day customer support while building processes, implementing new tools, and helping create a scalable customer service department. The role offers the opportunity to grow into a Customer Service Manager position.

• Oversee customer support across Shopify, Amazon, email, chat, and marketplace messaging.

• Manage escalations, refunds, returns, order issues, and online reviews.

• Create SOPs, workflows, templates, and performance standards.

• Identify ways to streamline processes and improve the customer experience.

• Implement new tools and systems to support continued growth.

• Track customer service metrics and identify trends.

• Assist with hiring, training, and developing future team members.

• Direct experience with Shopify, Amazon Seller Central, and Gorgias required.

• Experience supporting customer service operations for a company with $10M+ in annual sales preferred.

• Previous customer service leadership or supervisory experience.

• Strong process improvement and department-building experience.

• Excellent communication, organization, and problem-solving skills.

• Comfortable working in a growing and evolving environment.

Salary for the Customer Service Supervisor is $60,000–$70,000. This position is fully on-site northwest of the Oklahoma City metro.

#IND
123 #adm