Workforce Counselor

Location: Welch

Workforce Counselor page is loaded## Workforce Counselor locations:
PA CL Bucks Co.time type:
Full time posted on:
Posted Todayjob requisition :
R-100233
*
* Job Description:

** Scope of Position Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement. May provide support to individuals that were/are justice involved. ##
** Responsibilities
* ** Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancement
* Complete necessary WIOA data entry requirements in CWDS
* Coordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successes
* Develop and update a customized service plan to align with participant employment and training goals
* Follow-up with partner agencies to ensure successful engagement in prescribed support services
* Counsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunities
· Provide the support that participants need to overcome barriers and reach their employment/educational goals
· Monitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomes
· Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met
· Assist in the outreach and recruitment of new participants to explain the program’s eligibility requirements to perspective participants  
· Determine program eligibility and ascertain required documentation
· Document services provided in digital management system
· Maintain data on employment, education, retention and other performance measure requirements
· Attend all staff meetings in order to contribute to program issues and update on agency issues
· Attend scheduled in-service training in order to develop professional skills
· Assist participants with professional resume development, cover letters, and job application strategies aligned with targeted occupations
· Facilitate mock interviews and interview preparation to build participant confidence and improve hiring outcomes
· Deliver job readiness services, including career exploration, labor market information, transferable skills analysis, and job search techniques
· Collaborate closely with the Employment/Business Services team to connect participants with job leads, hiring events, employer referrals, and work-based learning opportunities
· Facilitate workshops (job readiness, resume writing, interview skills, etc.) for individuals or groups
· Ensure timely, accurate case notes and documentation to support WIOA compliance, performance measures, and audit readiness.
· Assist participants with ITA-related activities, including documentation support and coordination with training providers
· Other opportunities as available
** Education and Experience Requirements
*** Ability to prioritize tasks and document visits and contacts
* Demonstrated telephone, computer and written communication skills
* Ability to maintain flexibility as needs of contract or contractor require
* Bachelor’s degree in human services, business, education, training or related area
* Previous customer service experience required
* Working knowledge of MS Windows, Word and Excel

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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