Technical Services Manager

Position Summary

The Technical Services Manager is a member of the Refinery Leadership Team that provides leadership, direction and guidance for the Refinery’s technical support needs. With minimal guidance, this role supervises and directs activities relating to process engineering, safety and environmental project concept development, turnaround, maintenance and reliability of processing units. Manage the Process Engineering, Process Controls and Refinery Laboratory staff by providing guidance on prioritization of work and coaching and performance evaluation to achieve the overall refinery goals in terms of safety, environmental and operational targets set via refinery performance metrics.

This role is responsible for evaluating plant performance, providing technical solutions and implementing recommendations for optimization, while supporting initiatives in sustenance of long‑term sustainable profitability and operating performance.

• Bachelor’s Degree in Chemical Engineering required.
• Master’s Degree in Chemical Engineering or equivalent preferred.

• 10+ years’ experience in oil refinery process engineering, controls or operations required.
• 5+ years supervisory experience required.
• Experience with capital and operating cost estimating and economic analysis is preferred.
• Possess the ability to set up and maintain unit monitoring spreadsheets that include mass, heat and material balances and conversion calculations. Strong computer skills with Excel, Word, and other Microsoft functions.
• Knowledge and skills with process simulation software like HYSYS, PRO‑II and programming such as VBA is preferred.
• Having a good understanding of mechanical operations of equipment machinery and distillation towers in the field and of overall refinery operation is required.
• Strong mathematical, reasoning, problem solving and an understanding of P&'s and PFD's required.
• Great communication skills with fluency in English, both oral and written required.
• Demonstrated knowledge of process technology and process safety with the ability to embrace and drive the vision and change.
• Ability to adjust schedule to meet business needs.

• Manage the Refinery Technical Service Department to achieve Safety, Environmental Compliance, Reliability, and Operating Excellence. This position is also managed by the Laboratory and Control Systems Engineering.
• Member of the Refinery Leadership Team.
• Work in a team environment with operators and engineers to maintain and troubleshoot problems as well as develop enhancements for the process units and instrumental in driving operational excellence.
• Provide technical support and mentoring to develop Process Engineers and prepare them for future roles in the organization. Aid in interviewing candidates, determine development needs, evaluate performance for compensation, and address personnel issues including training, coaching, and disciplining of subordinates.
• Provide guidance to unit operations and optimization that are aligned with the refinery safety, environmental and operational requirements and goals. Review plant operations and laboratory analysis daily for better efficiency and compliance with operating plans. Monitor, track and analyze data of analytical and control equipment. Report persistent issues and develop corrective actions to ensure root causes are corrected.
• Generate ideas and develop process design improvement projects for strategic and real business improvement.
• Provide technical content for operating procedures, elements of process safety information and management of change. Also serve as a technical authority of operating limits and drive continuous improvement.
• Work closely with the Capital Project group to develop, provide engineering assistance and implement minor and major capital projects successfully.
• Provide support for Process Catalysts and Chemicals bidding. Contact vendors for information and provide vendors with appropriate process information. Guide interpretation of operating data to monitor catalyst performance, recommend operating guidelines, and estimate remaining catalyst life.
• Assist in the planning of…