Players Club Supervisor

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Books reservations for VIP customers in a pleasant, consistent manner, with the goal of selling the hotel to capacity every night and maximizing bookings for events .
• Utilizes information to answer all inquiries, book casino events, and avoid denials by booking future dates.
• Properly trains all new Player’s Club Representatives .
• Responsible for running, scheduling, and executing Players Club Promotions.
• Address patron complaints and questions in a professional, effective, and efficient manner.
• Creates and maintains various program reports as needed by department managers .
• Will assist with mentoring, training, and supervising Players Club Representatives .
• Ensures guest information is property updated in system .
• Ensures proper staffing for Players Club Services.
• Assists in casino promotions and events .
• Performs administrative functions for Players Club , including but not limited to, Time & Attendance , meeting coordination, procedure updates, prepares departmental newsletters, opens mail, prepare departmental bulle tin boards, orders suppl ies , maintain s inventory, conducts Spotlights and works at the “Q Club” if ever necessary for coverage.
• Acts as a role model to other employees and encourages others to do the same .
• Adheres to regulatory, departmental, and company policies in an ethical manner .
• Outstanding example of and a credit to Downstream Casino Resort .

• To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily.
• High school diploma is required , associate or bachelor’s degree preferred.
• Previous experience in a customer service position is required .
• Pleasant personality and excellent customer service skills
• Data entry/keyboarding and organizational skills required .
• Highly motivated previous gaming and supervisory experience a plus .
• Must be detail oriented.
• Must be able to type 25 WPM.
• Literate and fluent in English (bilingual is a plus)
• Good communication skills
• Ability to handle adverse or stressful situations with tact, diplomacy, and understanding.
• Must present a well-groomed image.
• Team player

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job .
• Must be physically mobile with reasonable accommodations and be able to maneuver to all areas of the casino.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Able to speak in a pleasant, quiet, and understandable tone of voice.
• Able to sit for long periods of time.
• Manual dexterity to operate a computer and other necessary office equipment Respond to visual and aural cues.

Downstream Casino Resort reserves the right to make changes to the above job descriptions whenever necessary.

The Downstream Casino Resort Adheres to all applicable Resolutions of the Quapaw Nation . Native American Preference policy does apply.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.