Dealer Trainee Dealer School

Job Description

• Upbeat personality for all interactions with guests and fellow employees.
• Proactive in anticipating customer needs.
• Dealers must be motivated in familiarizing themselves with all guests’ names and personal facts.
• Must possess money handling skill in providing chips for guests.
• Knowledge of card games.
• Basic knowledge of other games and services offered at property.
• Knowledge of department policies and procedures, including those pertaining to Federal and Regulatory laws and guidelines.
• Routinely strives to build and achieve customer satisfaction.
• Exercises appropriate discretion in identifying communications of special promotions to customers.
• Coordinates with Table Games supervisor and Security to detect and prevent attempts to cheat and to identify floor irregularities to a Table Games Supervisor, Lead Shift Supervisor, or Casino Operations Manager.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to regulatory, departmental, and company policies.
• Works a flexible schedule including weekends, evenings and holidays.
• Works a reasonable amount of overtime when required.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”);
  
  look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Perform other duties as assigned.

• Must be able to work inside and continuously maneuver around Pit area and throughout the hotel/casino property.
• Must be able to bend, crouch, kneel, twist, lift and work at a desk when performing Pit Clerk functions.
• Responds to visual and aural cues.
• Must be able to read, write, speak and understand English.
• Must be able to acknowledge, greet, and converse in English with customers.
• Must be able to lift, pull, push or carry up to 40 pounds.
• Must have the manual dexterity to handle paperwork, operate computers, and other Pit equipment.
• When on casino floor, must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights and dust.

• High school diploma preferred.
• Must attend and successfully complete Harrah’s Dealer school or program at an accredited institution.
• Must possess strong money handling and documentation skills.
• Must meet Harrah’s standards regarding rules, game knowledge, and dealing.
• Must have knowledge of casino rules, procedures, and regulations pertaining to the Table games.
• Must be able to get along with co-workers and work as a team across departments and level of management.
• Must present a well-groomed appearance.